Housing Management and Coordination Lead Officer RQ1593224
| Dyddiad hysbysebu: | 05 Medi 2025 |
|---|---|
| Cyflog: | £21.14 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Hydref 2025 |
| Lleoliad: | Rugby, Warwickshire, CV21 2RR |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Rugby RQ1593224 |
Crynodeb
What's involved with this role:
Job Title: Housing Management and Coordination Lead Tenancy Officer
Ref: Rugby RQ1593224
Pay rate: £21.14 per hour PAYE
Role length: Anticipated 3 months
Working arrangements: Hybrid working with 3 days in the office - may be expected to attend the office more in the first few weeks
DBS requirement: A Standard DBS is required for this role
Additional requirement: A Driving Licence is required for this role
The role:
We are seeking an experienced and motivated individual to join the Housing Services team as a Housing Management & Coordination Lead Officer.
This is a key role where you will lead on tenancy enforcement and play a vital part in sustaining tenancies across both General Needs and Independent Living schemes.
You will take a proactive approach in legal proceedings concerning tenancy matters and provide high-level supervision and support to Housing Officers and Housing Coordinators.
By reviewing complex cases, offering guidance, and facilitating multi-agency working, you will contribute significantly to preventing evictions and improving housing outcomes for residents.
Key responsibilities:
Represent in legal proceedings related to housing management and tenancy enforcement
Conduct final reviews of tenancies at risk of eviction, recommending next steps to sustain tenancies
Supervise and support Housing Officers and Housing Coordinators in delivering housing management services
Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail, efficiently and courteously with particular emphasis on customer care
Investigate complex and high-risk anti-social behaviour and neighbour dispute cases, including the coordination of legal actions
Liaise with internal departments and external agencies to support tenancy sustainment through collaborative working and personalised support packages
Ensure accurate recording and monitoring of all tenancy management activities using housing management systems
Support the promotion of tenant participation, equality, and community cohesion across the borough
Lead and organise multi-agency case conferences, ensuring appropriate interventions are in place for successful tenancy outcomes
Monitor the use of noise recording equipment and respond appropriately to reported issues
Prepare statistical reports and recommendations to improve housing services
What the client is looking for:
Working towards full membership of the Chartered Institute of Housing or equivalent qualification
Ability to maintain confidentiality and compliance to Human Rights and Data Protection legislation
Ability to effectively communicate with residents, staff and other organisations, both verbally and in writing
Be able to carry out day-to-day administrative tasks.
Ability to make concise written reports in a timely and accurate manner
Ability to demonstrate tact and sensitivity
Ability to follow laid down policies and procedures
Previous experience of supervising staff in a Housing environment
Have an understanding of the current housing issues and the local and national political and social framework within which local authority housing services operate
Previous experience dealing with the public both face to face and by telephone with a varying customer base
Confident with financial issues
Basic statistical work experience
A minimum of 2 years relevant experience in a customer focused environment
Experience of enforcement and ability to use enforcement tools available and previous experience of representing at Court
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
1
Job Ref: Rugby RQ1593224
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.