Housing Income Officer
| Dyddiad hysbysebu: | 19 Awst 2025 |
|---|---|
| Cyflog: | £18.82 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Medi 2025 |
| Lleoliad: | Rugby, Warwickshire, CV21 2RR |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Rugby RQ1575383 |
Crynodeb
What's involved with this role:
JOB TITLE: Housing Income Officer
REF: Rugby RQ1575383
Pay rate: £18.82 per hour PAYE
Contract Type: Temporary, Anticipated 3 months
Working Arrangement: Hybrid working, with 3 days on site
Driving licence and access to own car
Basic DBS is required for this role
The role:
On behalf of a local council, we are seeking a Temporary Income Officer required for the collection and management of rent collection.
Key Responsibilities:
Provide an income management service for all tenants of the Council’s General Needs and Independent Living properties.
Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail
Liaise with team to ensure appropriate guidance and information is provided in the delivery of housing services and to identify and resolve any complaints or problems.
Support new tenants to develop a culture of rent first, making rent payments a priority and work with all tenants to help reduce rent arrears through early intervention, effective communication, developing affordable payment plans and assisting with income maximisation.
Work with teams to ensure where possible tenancies are sustained through a multi-agency approach and individual support packages.
Advise tenants on appropriate payment methods such as standing orders, direct debits, online payments, etc. In particularly encourage the take up of Direct Debit Mandates
What the client is looking for:
Proven experience in managing rental income, arrears collection, and setting up payment arrangements to maximise collection rates.
Excellent understanding of social housing legislation, tenancy agreements, welfare benefits, and debt recovery processes.
Ability to communicate effectively and empathetically with tenants via home visits, office interviews, telephone, email, and written correspondence.
Experience providing advice and guidance on financial management, welfare benefits, and income maximisation to support tenants in meeting rent obligations.
Skilled in collaborating with internal departments, external agencies, and support services to sustain tenancies and deliver effective individual support packages.
Ability to liaise with senior housing staff and resolve tenant issues promptly and professionally while maintaining a focus on customer care.
Experience supporting new tenants to prioritise rent payments and reinforcing a culture of financial responsibility across tenancies.
Familiarity with various payment methods (standing orders, direct debits, online payments) with the ability to encourage and promote secure, reliable options such as Direct Debit Mandates.
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Rugby RQ1575383
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.