Independent Living Lead Tenancy Officer RQ1597789
| Dyddiad hysbysebu: | 05 Medi 2025 |
|---|---|
| Cyflog: | £21.14 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Hydref 2025 |
| Lleoliad: | Rugby, Warwickshire, CV21 2RR |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Rugby RQ1597789 |
Crynodeb
What's involved with this role:
Job Title: Independent Living Lead Tenancy Officer
Ref: Rugby RQ1597789
Pay rate: £21.14 per hour PAYE
Role length: Anticipated 3 months
Working arrangements: Hybrid working with 3 days in the office - may be expected to attend the office more in the first few weeks
DBS requirement: A Standard DBS is required for this role
Additional requirement: A Driving Licence is required for this role
The role:
We are seeking a proactive, motivated, and experienced housing professional to join the Communities & Homes Directorate as an Independent Living Lead Tenancy Officer.
This is a fantastic opportunity to take a leading role in tenancy enforcement and housing management for the Independent Living schemes.
You’ll be expected to use your initiative and act under the general direction of the Housing Services Team Leader, working collaboratively to provide an effective and compassionate service to some of our most vulnerable residents.
Ideally you will have older people and supported housing experience.
Key responsibilities:
Lead on legal proceedings relating to tenancy enforcement across all aspects of Independent Living housing management
Lead and support the delivery of all housing management functions for Independent Living as far as they affect tenants to achieve the Council’s housing objectives and the priorities of the Council
Conduct comprehensive tenancy reviews to support tenancy sustainment and prevent evictions
Supervise and support Independent Living Housing Officers, offering case guidance and ensuring delivery of a high-quality housing management service
Provide informal support and leadership to Independent Living Coordinators
Oversee complex cases involving anti-social behaviour, neighbour disputes, and tenancy breaches — working with a wide range of internal teams and external agencies to deliver effective solutions
Play a key role in developing and maintaining a strong, customer-focused housing service aligned with Council objectives and housing strategy
Deliver the estate management service in accordance with the Housing Strategy
What the client is looking for:
Working towards full membership of the Chartered Institute of Housing or equivalent qualification
Ability to maintain confidentiality and compliance to Human Rights and Data Protection legislation
Ability to effectively communicate with residents, staff and other organisations, both verbally and in writing
Be able to carry out day-to-day administrative tasks
Ability to make concise written reports in a timely and accurate manner
Ability to demonstrate tact and sensitivity
Ability to follow laid down policies and procedures
Previous experience of supervising staff in a Housing environment
Older people and supported housing experience
Have an understanding of the current housing issues and the local and national political and social framework within which local authority housing services operate
Previous experience dealing with the public both face to face and by telephone with a varying customer base
Confident with financial issues
Basic statistical work experience
A minimum of 2 years relevant experience in a customer focused environment
Experience of enforcement and ability to use enforcement tools available and previous experience of representing at Court
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Rugby RQ1597789
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.