Apprentice Call Handler, Yorkshire Ambulance Service, Wakefield, WF2 0XQ
| Dyddiad hysbysebu: | 04 Medi 2025 |
|---|---|
| Cyflog: | £19,948.50 bob blwyddyn, pro rata |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Medi 2025 |
| Lleoliad: | Wakefield, West Yorkshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Barnsley College |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | YAS |
Crynodeb
Visiting hospital is not fun, and for some people just getting to their hospital appointments and back home again is tough. It’s for these reasons that we need people who can make arranging transport the easy part.
Main duties of the job
As an apprentice call handler for the Patient Transport Service (PTS) you will divide your time between actively participating in your NVQ studies and being the first point of contact for both patients and health care representatives (HCRs) making safe and effective transport booking arrangements.
We are looking for someone who likes to talk and is confident using IT. The majority of your role will be speaking to patients, their carers and healthcare professionals who are looking to arrange journeys to and from healthcare settings, then accurately recording the information they give you into our booking system.
20% of your time will be spent studying with Barnsley College to achieve a Customer Service Practitioner Level 2 standard NVQ.
Working for our organisation
The department is open Monday to Friday between the hours of 7:00am and 7:00pm, and Saturdays and Sundays between 8:00am and 6:00pm, 365 days of the year including public holidays.
Our apprentices work on a rotation pattern Mon-Fri, between 08:00am and 04:00pm, 09:00am and 05:00pm, 10:00am and 06:00pm, with public holidays off.
Detailed job description and main responsibilities
Please see the attached job description for further information.
When applying, remember to fill out the application in full and check for errors with spelling and grammar. Have someone else check through it if you need to. Also, list your previous employment in date order, starting with the most recent so that we can see the skills you’re currently using.
Person specification
Skills / Competencies
Essential criteria
IT Literate
Effective Communicator (verbal and written)
Ability to deal with confidential information
Qualifications / Knowledge
Essential criteria
4 GCSE grades 4-9 (or equivalent) including Maths and English or ability to demonstrate literacy and numeracy skills to national level 2 standard
Experience
Essential criteria
Previous experience of providing excellent customer care
Disclosure and Barring Service
Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS).
Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address that was provided at the time of the application. It is important, therefore, that you read your emails on a regular basis and respond as necessary.