General Practice - Care Co-ordinator
| Dyddiad hysbysebu: | 04 Medi 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Medi 2025 |
| Lleoliad: | Birmingham, B35 7QX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A4778-25-0009 |
Crynodeb
Job Description Job Title: Care Coordinator Employer: Shah Zaman Surgery (part of North Birmingham PCN) Contract: NHS Network DES Location: Shah Zaman Surgery, Castle Vale, Birmingham Hours: 16 hours per week across 3 days Reports to: Practice Manager Salary: Competitive salary Job Purpose We are looking for an organised and motivated Care Coordinator to join Shah Zaman Surgery under the NHS Network DES. This is a key role at the heart of the practice, with responsibility for leading all patient recall processes. You will ensure patients are invited and supported to attend their reviews in line with QOF and the Universal Offer, making a direct impact on patient outcomes and quality of care. In addition, you will support the practices safeguarding responsibilities, contribute to Gold Standards Framework (GSF) processes, and provide assistance to the Practice Manager. The role is non-clinical but requires excellent organisational skills, strong communication, and attention to detail. Experience of SystemOne is essential. Key Responsibilities Patient Recalls (Lead Role) Take full responsibility for the patient recall system within the practice. Manage and monitor recall lists in line with QOF and Universal Offer targets. Contact patients proactively, arrange appointments, and ensure follow-up. Work with clinical staff to make sure reviews are completed on time. Safeguarding Support safeguarding processes in collaboration with the Safeguarding Lead. Organise safeguarding meetings, prepare agendas, and take accurate minutes. Maintain the safeguarding register and update records promptly. Escalate concerns appropriately in line with policy and statutory guidance. Gold Standards Framework (GSF) Coordinate GSF meetings and maintain accurate records. Update and manage GSF registers. Support communication between clinicians, patients, and families as needed. Practice & Administrative Support Provide administrative support to the Practice Manager. Assist with data quality, audits, and reporting linked to QOF and the Universal Offer. Support service improvement projects as directed. Patient Support & Communication Act as a key point of contact for patients around recalls and care coordination. Help patients navigate health and social care services. Ensure patients understand their care plans and have access to information to support self-care. Communicate clearly, respectfully, and inclusively with patients and carers. Person Specification Essential Experience working in a GP surgery or primary care setting. Knowledge of SystemOne. Understanding of QOF and Universal Offer. Excellent organisational and administrative skills. Strong written and verbal communication. Ability to prioritise, multitask, and work independently. Commitment to safeguarding, confidentiality, and patient-centred care. Desirable Previous experience in a Care Coordinator or similar role. Experience supporting safeguarding or GSF processes. Knowledge of NHS primary care structures and the PCN DES. Experience contributing to audits and service improvement