9529 - Administrative Officer - Welsh Language Unit
| Dyddiad hysbysebu: | 03 Medi 2025 |
|---|---|
| Cyflog: | £25,582 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Medi 2025 |
| Lleoliad: | Wales, UK |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 9529 |
Crynodeb
Proud to serve. Proud to providing access to justice through the Welsh language.
The Admin Officers in the Welsh Language Unit play a critical role, providing excellent administrative support and customer service to court users and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users by providing a Welsh language service within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Working as part of our Welsh Language Unit you will contribute to the overall operational, performance and service standard targets across your area of work. You will help provide a Welsh telephony service to those who want to deal with us in the Wels language, help provide a Welsh language web-chat facility and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users and the legal profession.
You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:
Dealing with telephone enquiries across a range of jurisdictions
Provide a Welsh language web-chat facility
Keep statistics on the use of Welsh language across our services
Dealing with general administrative duties as required including the processing of invoices
Assist with Welsh language/bilingual form design work
Log all work related activity on the Welsh Language Unit’s workflow database
Communicating with the Public, Court and Tribunal Users and Representatives of other Agencies and Organisations
Your skills and experience
Friendly and approachable manner with excellent customer service skills.
Ability to multitask, whilst working in a fast-paced environment.
Good written and verbal communication skills.
IT proficient with the ability to learn and adapt to different technologies and software packages.
Excellent organisational skills.
Further details:
The Welsh Language Unit work in a hybrid manner with 60% of the working weeks spent in the court/office location. Standard full time working hours are 37 hours per week. Part-time working of 4 days a week can be considered together with flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
As the Welsh Language Unit is based in Caernarfon and if the successful applicant is based at any of the other locations mentioned, then there will be an expectation to travel to Caernarfon from time to time for training and team interaction.
Due to business needs the minimum part time hours we can offer any part time request is 30 hours per week, over 4 days.
The jobholder must be able to fulfil all spoken/written aspects of the role with confidence in English and Welsh.
i.e. the candidate must be able to write short sentences in Welsh for purposes of providing a webchat functionality using the scripts provided. The interview will be conducted in Welsh.
Base Location addresses.
Caernarfon Justice Centre, Llanberis Road, Caernarfon, LL55 2DF.
Cardiff Civil & Justice Centre, 2 Park Street, Cardiff, CF10 1ET.
Cardiff Crown Court, The Law Courts, Cathays Park, Cardiff, CF10 3PG
Wrexham County and Family Court, The Law Courts, Bodhyfryd, Wrexham, LL12 7BP
Wrexham Magistrates Wrexham LL12 7BP
Aberystwyth Justice Centre, Aberystwyth, SY23 1AS
Swansea Civil Justice Centre, Caravella House, Quay West, Quay Parade, Swansea SA1 1SP
Swansea Magistrates' Court, Grove Place, Swansea, SA1 5DB
For a full job description, please see the supporting document in the advert below before applying.
Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
The Admin Officers in the Welsh Language Unit play a critical role, providing excellent administrative support and customer service to court users and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users by providing a Welsh language service within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Working as part of our Welsh Language Unit you will contribute to the overall operational, performance and service standard targets across your area of work. You will help provide a Welsh telephony service to those who want to deal with us in the Wels language, help provide a Welsh language web-chat facility and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users and the legal profession.
You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:
Dealing with telephone enquiries across a range of jurisdictions
Provide a Welsh language web-chat facility
Keep statistics on the use of Welsh language across our services
Dealing with general administrative duties as required including the processing of invoices
Assist with Welsh language/bilingual form design work
Log all work related activity on the Welsh Language Unit’s workflow database
Communicating with the Public, Court and Tribunal Users and Representatives of other Agencies and Organisations
Your skills and experience
Friendly and approachable manner with excellent customer service skills.
Ability to multitask, whilst working in a fast-paced environment.
Good written and verbal communication skills.
IT proficient with the ability to learn and adapt to different technologies and software packages.
Excellent organisational skills.
Further details:
The Welsh Language Unit work in a hybrid manner with 60% of the working weeks spent in the court/office location. Standard full time working hours are 37 hours per week. Part-time working of 4 days a week can be considered together with flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
As the Welsh Language Unit is based in Caernarfon and if the successful applicant is based at any of the other locations mentioned, then there will be an expectation to travel to Caernarfon from time to time for training and team interaction.
Due to business needs the minimum part time hours we can offer any part time request is 30 hours per week, over 4 days.
The jobholder must be able to fulfil all spoken/written aspects of the role with confidence in English and Welsh.
i.e. the candidate must be able to write short sentences in Welsh for purposes of providing a webchat functionality using the scripts provided. The interview will be conducted in Welsh.
Base Location addresses.
Caernarfon Justice Centre, Llanberis Road, Caernarfon, LL55 2DF.
Cardiff Civil & Justice Centre, 2 Park Street, Cardiff, CF10 1ET.
Cardiff Crown Court, The Law Courts, Cathays Park, Cardiff, CF10 3PG
Wrexham County and Family Court, The Law Courts, Bodhyfryd, Wrexham, LL12 7BP
Wrexham Magistrates Wrexham LL12 7BP
Aberystwyth Justice Centre, Aberystwyth, SY23 1AS
Swansea Civil Justice Centre, Caravella House, Quay West, Quay Parade, Swansea SA1 1SP
Swansea Magistrates' Court, Grove Place, Swansea, SA1 5DB
For a full job description, please see the supporting document in the advert below before applying.
Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.