HR Administrator-People Services
| Dyddiad hysbysebu: | 02 Medi 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £22837-22837 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Medi 2025 |
| Lleoliad: | Solihull, B91 3QJ |
| Cwmni: | Serco Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 304438-43624700 |
Crynodeb
Serco Limited
HR AdministratorHybrid – 2 days per week in our Solihull officeFull Time, Permanent
Salary – up to £22,870 dependent on experience
Do you thrive in a fast-paced, people-focused environment? Here at Serco, we are looking for a dedicated and detail-oriented HR Administrator to join our MyHR Operations team. This is a key frontline role where you will support employees, managers, and third parties with a wide range of HR queries and processes across the employee lifecycle.
As a member of our HR Shared Services team, you will provide first-tier administrative support via telephone, email, and webchat, ensuring timely and accurate responses to all queries.
As part of this you’ll:
· Providing advice and guidance on HR administrative queries covering the full employee lifecycle.
· Responding to and supporting GDPR requests from receipt to collation, ensuring legal compliance and deadlines are met.
· Supporting Absence Management queries, including escalations and technical navigation.
· Producing Employment and Financial references for current and former employees.
· Managing core admin duties including post handling, updating internal HR collateral, and supporting engagement activities.
· Assisting with Middle East HR Administration and acting as a point of contact during peak times.
· Accurately capturing all interactions in our CRM system, ensuring records are up to date and stored correctly.
What you’ll need to do the role:
· Customer-focused, with a friendly, professional, and proactive approach.
· A strong communicator with excellent written and verbal skills.
· Able to work under pressure, manage high volumes of queries, and meet tight deadlines.
· Confident using MS Office and operating within digital systems and CRM platforms.
· GCSEs (or equivalent) in Maths and English, Grades A–C.
· Proven experience in a Customer Service or HR environment.
· Strong telephone etiquette and the ability to communicate clearly and empathetically.
· Experience working to KPIs and SLAs in a fast-paced setting.
· Understanding of data protection and records management (GDPR).
· Excellent attention to detail, organisation, and time management.
Why Serco:
Serco’s purpose is to impact a better future
- we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.
In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
· 25 days annual leave plus bank holidays.
· Annual leave purchase scheme.
· Up to 6% contributory pension scheme
· Free onsite parking.
· Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
· A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
· A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
· A safe and supportive culture.
· A company passionate about diversity and inclusion.
HR AdministratorHybrid – 2 days per week in our Solihull officeFull Time, Permanent
Salary – up to £22,870 dependent on experience
Do you thrive in a fast-paced, people-focused environment? Here at Serco, we are looking for a dedicated and detail-oriented HR Administrator to join our MyHR Operations team. This is a key frontline role where you will support employees, managers, and third parties with a wide range of HR queries and processes across the employee lifecycle.
As a member of our HR Shared Services team, you will provide first-tier administrative support via telephone, email, and webchat, ensuring timely and accurate responses to all queries.
As part of this you’ll:
· Providing advice and guidance on HR administrative queries covering the full employee lifecycle.
· Responding to and supporting GDPR requests from receipt to collation, ensuring legal compliance and deadlines are met.
· Supporting Absence Management queries, including escalations and technical navigation.
· Producing Employment and Financial references for current and former employees.
· Managing core admin duties including post handling, updating internal HR collateral, and supporting engagement activities.
· Assisting with Middle East HR Administration and acting as a point of contact during peak times.
· Accurately capturing all interactions in our CRM system, ensuring records are up to date and stored correctly.
What you’ll need to do the role:
· Customer-focused, with a friendly, professional, and proactive approach.
· A strong communicator with excellent written and verbal skills.
· Able to work under pressure, manage high volumes of queries, and meet tight deadlines.
· Confident using MS Office and operating within digital systems and CRM platforms.
· GCSEs (or equivalent) in Maths and English, Grades A–C.
· Proven experience in a Customer Service or HR environment.
· Strong telephone etiquette and the ability to communicate clearly and empathetically.
· Experience working to KPIs and SLAs in a fast-paced setting.
· Understanding of data protection and records management (GDPR).
· Excellent attention to detail, organisation, and time management.
Why Serco:
Serco’s purpose is to impact a better future
- we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.
In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
· 25 days annual leave plus bank holidays.
· Annual leave purchase scheme.
· Up to 6% contributory pension scheme
· Free onsite parking.
· Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
· A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
· A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
· A safe and supportive culture.
· A company passionate about diversity and inclusion.
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