Lifeline Control Room Operator
| Dyddiad hysbysebu: | 02 Medi 2025 |
|---|---|
| Cyflog: | £13.26 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 07 Medi 2025 |
| Lleoliad: | Merthyr Vale, Merthyr Tydfil |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Neway International Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | OR12385 |
Crynodeb
Lifeline Control Room Operator
Employer: Merthyr Tydfil County Borough Council
Location: Castle Street, Merthyr Tydfil, CF47 8AN
Department: Lifeline | Community Safety & CCTV
Employment Type: Temporary (18 Weeks)
Hours: 18.5 per week (Shift-based, including nights/weekends/bank holidays)
Start Date: 29 September 2025
PAYE: £13.26/hour
Limited/Umbrella: £16.84/hour
About the Role
We’re seeking a calm, confident, and compassionate individual to join our Lifeline and Emergency Planning Control Room team. As a Grade 3 Lifeline Control Room Operator, you’ll be the reassuring voice on the other end of the line — supporting vulnerable residents, coordinating emergency responses, and ensuring vital services run smoothly.
This is a key frontline role requiring emotional intelligence, quick decision-making, and the ability to work independently across a flexible shift rota.
Key Responsibilities
Operate the Lifeline Control Room on a rota basis
Respond to calls via landline, PNC, fax, and other networks
Maintain confidential Lifeline records and programme Telecare equipment
Provide guidance to service users, next of kin, and scheme managers
Monitor alarm systems and action out-of-hours maintenance queries
Uphold Health & Safety standards and follow written procedures
Support safeguarding responsibilities in line with MTCBC policies
What We’re Looking For
Essential:
Completion of 10-hour online Welsh Work course
3 GCSEs (A*–E) or equivalent experience
Experience using telephone systems and IT platforms
Ability to work alone and adapt to changing shift patterns
DBS check required
Desirable:
Welsh Language Level 2–5
Knowledge of Housing Repairs System and Community Alarm Service
Understanding of the Data Protection Act
Personal Attributes:
Calm, reassuring communicator
Attentive listener and accurate record-keeper
Team player with initiative and resilience
Flexible and dependable under pressure
Additional Info
Shift work includes mornings, afternoons, and nights
Short-notice rota changes may occur to cover sickness/leave
Employer: Merthyr Tydfil County Borough Council
Location: Castle Street, Merthyr Tydfil, CF47 8AN
Department: Lifeline | Community Safety & CCTV
Employment Type: Temporary (18 Weeks)
Hours: 18.5 per week (Shift-based, including nights/weekends/bank holidays)
Start Date: 29 September 2025
PAYE: £13.26/hour
Limited/Umbrella: £16.84/hour
About the Role
We’re seeking a calm, confident, and compassionate individual to join our Lifeline and Emergency Planning Control Room team. As a Grade 3 Lifeline Control Room Operator, you’ll be the reassuring voice on the other end of the line — supporting vulnerable residents, coordinating emergency responses, and ensuring vital services run smoothly.
This is a key frontline role requiring emotional intelligence, quick decision-making, and the ability to work independently across a flexible shift rota.
Key Responsibilities
Operate the Lifeline Control Room on a rota basis
Respond to calls via landline, PNC, fax, and other networks
Maintain confidential Lifeline records and programme Telecare equipment
Provide guidance to service users, next of kin, and scheme managers
Monitor alarm systems and action out-of-hours maintenance queries
Uphold Health & Safety standards and follow written procedures
Support safeguarding responsibilities in line with MTCBC policies
What We’re Looking For
Essential:
Completion of 10-hour online Welsh Work course
3 GCSEs (A*–E) or equivalent experience
Experience using telephone systems and IT platforms
Ability to work alone and adapt to changing shift patterns
DBS check required
Desirable:
Welsh Language Level 2–5
Knowledge of Housing Repairs System and Community Alarm Service
Understanding of the Data Protection Act
Personal Attributes:
Calm, reassuring communicator
Attentive listener and accurate record-keeper
Team player with initiative and resilience
Flexible and dependable under pressure
Additional Info
Shift work includes mornings, afternoons, and nights
Short-notice rota changes may occur to cover sickness/leave