Scheduling Administrator
| Dyddiad hysbysebu: | 02 Medi 2025 |
|---|---|
| Cyflog: | £24,003.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Medi 2025 |
| Lleoliad: | Denbighshire, LL170JD |
| Cwmni: | GreenThumb Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ORG3327-HD1387582St SA |
Crynodeb
About the role
The purpose in the role is to take responsibility of all the admin workload within the scheduling department. You will be involved in all aspects of interactions with our customers, primarily rescheduling treatments throughout the year via email.
This role will also include covering any absence within the department to ensure branches are maintained. This will include keeping up to date with the department KPI’s. To exceed expectations and to deliver high quality, efficient service for both our customers and our lawn operatives.
Essential Functions:
Engage with customers directly via telephone and e-mail, building rapport and delivering excellent levels of knowledge and customer service.
Take ownership of customer problems, solving them at first point of contact and escalating when required.
Provide advice and guidance on all GreenThumb treatments dependent on the time of year and weather conditions, always adhering to the GreenThumb method.
Work closely with all members of the Scheduling team to ensure customer satisfaction regarding all reschedule requests.
Aim to recover any customer expressing dissatisfaction using the GreenThumb recovery process.
Work collaboratively as a team to ensure all KPI’s are met.
Adhere to all GreenThumb policies and procedures at all times.
Act as an ambassador for GreenThumb at all times, championing customer service excellence and exceptional behaviors.
Communicate and liaise effectively with all departments to ensure a customer centric approach.
Continue to learn about lawncare and GreenThumb’s products and undertake any training that enhances the skills of the role.
Share best Practice and make suggestions for platform enhancements.
Action any Tasks or cases assigned to you in a reasonable timeframe.
Work Collaboratively with a #Oneteam attitude to ensure all regional KPIs are met.
Act with integrity, championing excellent customer service.
The purpose in the role is to take responsibility of all the admin workload within the scheduling department. You will be involved in all aspects of interactions with our customers, primarily rescheduling treatments throughout the year via email.
This role will also include covering any absence within the department to ensure branches are maintained. This will include keeping up to date with the department KPI’s. To exceed expectations and to deliver high quality, efficient service for both our customers and our lawn operatives.
Essential Functions:
Engage with customers directly via telephone and e-mail, building rapport and delivering excellent levels of knowledge and customer service.
Take ownership of customer problems, solving them at first point of contact and escalating when required.
Provide advice and guidance on all GreenThumb treatments dependent on the time of year and weather conditions, always adhering to the GreenThumb method.
Work closely with all members of the Scheduling team to ensure customer satisfaction regarding all reschedule requests.
Aim to recover any customer expressing dissatisfaction using the GreenThumb recovery process.
Work collaboratively as a team to ensure all KPI’s are met.
Adhere to all GreenThumb policies and procedures at all times.
Act as an ambassador for GreenThumb at all times, championing customer service excellence and exceptional behaviors.
Communicate and liaise effectively with all departments to ensure a customer centric approach.
Continue to learn about lawncare and GreenThumb’s products and undertake any training that enhances the skills of the role.
Share best Practice and make suggestions for platform enhancements.
Action any Tasks or cases assigned to you in a reasonable timeframe.
Work Collaboratively with a #Oneteam attitude to ensure all regional KPIs are met.
Act with integrity, championing excellent customer service.