Aftercare Coordinator
| Dyddiad hysbysebu: | 29 Awst 2025 |
|---|---|
| Cyflog: | £25,000 i £30,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Medi 2025 |
| Lleoliad: | Bristol, South West England |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Sovereign Network Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7273 |
Crynodeb
We have a fantastic new opportunity to join our team as an Aftercare Coordinator at Sovereign Network Group.
The role will be based from our Bristol offices. We offer flexibility which combine a mix of home and office working to ensure a positive work/life balance.
About Sovereign Network Group (SNG)
We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes the best of both and makes it even better.
The Role
Reporting to the Development Aftercare Experience Manager we're looking for someone to contribute to a high quality aftercare service from property handover through to the end of the defects period. You will be responsible for receiving, effectively handling, and providing guidance to customers with defects-related queries and on aspects of technologies within their new home.
The role will involve ensuring all aspects of the aftercare process are carried out professionally and efficiently whilst providing the highest level of customer service. You will be liaising with relevant stakeholders to ensure that information is shared appropriately and accurately, and to ultimately seek resolution of defect matters.
Be responsible for ensuring all aspects of the aftercare process are carried out professionally and efficiently
Manage expectations of customers from the point of occupation through to the end of defects inspection
Liaise with all relevant stakeholders to ensure that information is shared appropriately and accurately
Act as the first point of contact for all after care queries and defects-related complaints
Coordinate the recharge process in conjunction with Property Services
Provide effective support to development teams as and when required
What we're looking for:
Excellent relationship building and influencing skills with internal and external stakeholders
Solid experience in administration within a busy customer focused role
Experience of using several different computer systems
Ability to manage your own work load
Strong customer service focus & Confident telephone manner
The ability to think quickly and clearly under pressure
Empathy and a passion for helping people
Rewards package
25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
Generous company pension scheme, matched up to 12%
Flexible working after probational period
Recognition scheme
Wellbeing discounts
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
The role will be based from our Bristol offices. We offer flexibility which combine a mix of home and office working to ensure a positive work/life balance.
About Sovereign Network Group (SNG)
We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes the best of both and makes it even better.
The Role
Reporting to the Development Aftercare Experience Manager we're looking for someone to contribute to a high quality aftercare service from property handover through to the end of the defects period. You will be responsible for receiving, effectively handling, and providing guidance to customers with defects-related queries and on aspects of technologies within their new home.
The role will involve ensuring all aspects of the aftercare process are carried out professionally and efficiently whilst providing the highest level of customer service. You will be liaising with relevant stakeholders to ensure that information is shared appropriately and accurately, and to ultimately seek resolution of defect matters.
Be responsible for ensuring all aspects of the aftercare process are carried out professionally and efficiently
Manage expectations of customers from the point of occupation through to the end of defects inspection
Liaise with all relevant stakeholders to ensure that information is shared appropriately and accurately
Act as the first point of contact for all after care queries and defects-related complaints
Coordinate the recharge process in conjunction with Property Services
Provide effective support to development teams as and when required
What we're looking for:
Excellent relationship building and influencing skills with internal and external stakeholders
Solid experience in administration within a busy customer focused role
Experience of using several different computer systems
Ability to manage your own work load
Strong customer service focus & Confident telephone manner
The ability to think quickly and clearly under pressure
Empathy and a passion for helping people
Rewards package
25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
Generous company pension scheme, matched up to 12%
Flexible working after probational period
Recognition scheme
Wellbeing discounts
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.