Care Coordinator
| Posting date: | 01 September 2025 |
|---|---|
| Salary: | £24,000 to £25,000 per year |
| Hours: | Full time |
| Closing date: | 01 October 2025 |
| Location: | BS3 2HT |
| Remote working: | On-site only |
| Company: | BSI Healthcare Limited |
| Job type: | Permanent |
| Job reference: |
Summary
Location:BSI Healthcare Limited-Bristol, Unit 1B Longbrook Trading Estate, 39A Ashton Vale Road, Bristol, BS3 2HT
Care Coordinator
Are you highly organised with excellent people skills? Do you thrive in a fast-paced environment where no two days are the same? BSI Healthcare is seeking a dedicated Care Coordinator to join our team.
As a Care Coordinator, you will play a vital role in ensuring the continuity and quality of care for our clients by managing schedules, supporting carers, and working closely with our care management team.
Key Responsibilities Scheduling & Rostering
Ensure continuity of care for clients by covering all bookings.
Optimise efficiency of staff schedules, taking geography, preferences, and compliance into account.
Manage training and shadowing schedules to maintain CQC compliance.
Template new and existing care packages to reduce last-minute changes.
Issue accurate weekly rotas, making timely adjustments as required.
Support new starters by assigning work quickly to build their hours.
Maintain accurate records in OneTouch/One Plan Call Management system to support payroll and invoicing.
Business Development
Handle new client referrals with professionalism and care.
Explain BSI Healthcare’s services clearly to prospective clients.
Record and track all enquiries in line with company processes.
Emergency & On-Call Duties
Respond to client illness or emergencies, liaising with GPs, next of kin, and care staff.
Participate in the on-call rota as the first point of contact for client or carer issues.
Ensure calls are covered and care standards maintained while on call.
Communication & Reporting
Liaise effectively with Team Leaders, staff, clients, and external professionals.
Record communications and updates on our care planning system.
Escalate safeguarding concerns promptly in line with policy.
Record and report compliments, complaints, and actions taken.
Office & Administrative Support
Provide office administration support to the Registered and Care Services Managers.
Assist with recruitment processes, including interviewing and handling enquiries.
Support business continuity during crises such as severe weather or illness outbreaks.
What We’re Looking For
Strong organisational and problem-solving skills.
Ability to work under pressure and adapt quickly to changes.
Confident communicator with excellent interpersonal skills.
Comfortable working in a “soft sales” capacity to support growth.
Previous experience in care coordination, scheduling, or a similar role is highly desirable.
Why Join BSI Healthcare?
Competitive salary
The opportunity to make a meaningful difference in people’s lives every day.
A supportive and professional team environment.
Training and development opportunities to grow within the role.
Apply today and become part of a team that truly cares.
About Us
With over 3 years of experience, we’re known for delivering quality person-centred care that is trusted and truly compassionate — values that resonate through everything we do and stand for.
As a Gold Status Award Trainercourses Training Provider, we provide exciting opportunities for both new and experienced carers to gain nationally recognised sector qualifications and training whilst in their employment with us.
At BSI Healthcare, we don’t just talk about our values — we embed them in our care practice and delivery.
Care Coordinator
Are you highly organised with excellent people skills? Do you thrive in a fast-paced environment where no two days are the same? BSI Healthcare is seeking a dedicated Care Coordinator to join our team.
As a Care Coordinator, you will play a vital role in ensuring the continuity and quality of care for our clients by managing schedules, supporting carers, and working closely with our care management team.
Key Responsibilities Scheduling & Rostering
Ensure continuity of care for clients by covering all bookings.
Optimise efficiency of staff schedules, taking geography, preferences, and compliance into account.
Manage training and shadowing schedules to maintain CQC compliance.
Template new and existing care packages to reduce last-minute changes.
Issue accurate weekly rotas, making timely adjustments as required.
Support new starters by assigning work quickly to build their hours.
Maintain accurate records in OneTouch/One Plan Call Management system to support payroll and invoicing.
Business Development
Handle new client referrals with professionalism and care.
Explain BSI Healthcare’s services clearly to prospective clients.
Record and track all enquiries in line with company processes.
Emergency & On-Call Duties
Respond to client illness or emergencies, liaising with GPs, next of kin, and care staff.
Participate in the on-call rota as the first point of contact for client or carer issues.
Ensure calls are covered and care standards maintained while on call.
Communication & Reporting
Liaise effectively with Team Leaders, staff, clients, and external professionals.
Record communications and updates on our care planning system.
Escalate safeguarding concerns promptly in line with policy.
Record and report compliments, complaints, and actions taken.
Office & Administrative Support
Provide office administration support to the Registered and Care Services Managers.
Assist with recruitment processes, including interviewing and handling enquiries.
Support business continuity during crises such as severe weather or illness outbreaks.
What We’re Looking For
Strong organisational and problem-solving skills.
Ability to work under pressure and adapt quickly to changes.
Confident communicator with excellent interpersonal skills.
Comfortable working in a “soft sales” capacity to support growth.
Previous experience in care coordination, scheduling, or a similar role is highly desirable.
Why Join BSI Healthcare?
Competitive salary
The opportunity to make a meaningful difference in people’s lives every day.
A supportive and professional team environment.
Training and development opportunities to grow within the role.
Apply today and become part of a team that truly cares.
About Us
With over 3 years of experience, we’re known for delivering quality person-centred care that is trusted and truly compassionate — values that resonate through everything we do and stand for.
As a Gold Status Award Trainercourses Training Provider, we provide exciting opportunities for both new and experienced carers to gain nationally recognised sector qualifications and training whilst in their employment with us.
At BSI Healthcare, we don’t just talk about our values — we embed them in our care practice and delivery.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.