Triage and Needs Officer
| Dyddiad hysbysebu: | 26 Awst 2025 |
|---|---|
| Cyflog: | £29,064 i £31,022 bob blwyddyn, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 09 Medi 2025 |
| Lleoliad: | Trowbridge, Wiltshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Wiltshire Council |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 5541 |
Crynodeb
Salary: £29,064 - £31,022 Pro rata
Hours per week: 24 hours
Temporary/Fixed term: 2 years
Interview date: Tuesday 16 September & Thursday 18 September 2025
Housing - Empowering Housing Solutions for All in Wiltshire
Housing - Empowering Housing Solutions for All in Wiltshire Our Housing Solutions team ensures customers can get housing advice and help if they’re in housing need or homeless. The aim is to help people in housing need find suitable and affordable housing.
In this crucial role, you will provide housing advice, by telephone and in writing, and assess housing needs for the council's Housing Register. The council has a statutory responsibility to have a housing allocations scheme and you will issue formal decisions in relation to people’s housing need. You will ensure that the council operates fairly and lawfully in its decision-making.
We are looking for someone who is highly empathetic, adaptable, customer focused and able to work in a trauma-informed way. You will be able to make appropriate inquiries and think in the abstract about housing problems and housing need. You will be able to communicate complex information in an easily understandable way and draft letters to communicate the council’s legal decisions whilst maintaining good working relationships with customers. Candidates with experience in similar environments and transferable skills will be considered.
Be the change you want today, advise and support those in your community in unsuitable housing and empower them to improve their housing prospects through applying for this role and securing your future.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right.
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
This role may be subject to certain successful security checks; please see the role description for more information.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Hours per week: 24 hours
Temporary/Fixed term: 2 years
Interview date: Tuesday 16 September & Thursday 18 September 2025
Housing - Empowering Housing Solutions for All in Wiltshire
Housing - Empowering Housing Solutions for All in Wiltshire Our Housing Solutions team ensures customers can get housing advice and help if they’re in housing need or homeless. The aim is to help people in housing need find suitable and affordable housing.
In this crucial role, you will provide housing advice, by telephone and in writing, and assess housing needs for the council's Housing Register. The council has a statutory responsibility to have a housing allocations scheme and you will issue formal decisions in relation to people’s housing need. You will ensure that the council operates fairly and lawfully in its decision-making.
We are looking for someone who is highly empathetic, adaptable, customer focused and able to work in a trauma-informed way. You will be able to make appropriate inquiries and think in the abstract about housing problems and housing need. You will be able to communicate complex information in an easily understandable way and draft letters to communicate the council’s legal decisions whilst maintaining good working relationships with customers. Candidates with experience in similar environments and transferable skills will be considered.
Be the change you want today, advise and support those in your community in unsuitable housing and empower them to improve their housing prospects through applying for this role and securing your future.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right.
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
This role may be subject to certain successful security checks; please see the role description for more information.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.