Strategic Lead for Emergency Operations Centres | East of England Ambulance Service Trust
| Posting date: | 21 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £91,342 - £105,337 per annum + 4.5% On Call |
| Hours: | Full time |
| Closing date: | 20 September 2025 |
| Location: | Regional, SG8 6EN |
| Company: | East of England Ambulance Service NHS Trust |
| Job type: | Permanent |
| Job reference: | 7399799/247-AOC-SLEOC-0825 |
Summary
The East of England Ambulance Service NHS Trust is looking for a forward-thinking and experienced leader to join our senior leadership team asStrategic Lead for Emergency Operations Centres (EOCs).
This pivotal role offers executive-level responsibility for overseeing the performance and strategic direction of our EOC services. With a core focus on emergency call handling, dispatch, clinical triage, and resource management, the postholder will play a key role in driving operational excellence and innovation across the Trust.
You will lead the development and implementation of new models of care, spearhead digital transformation initiatives, and ensure the delivery of high-quality, responsive services to the communities we serve.
Reporting directly to the Chief Operating Officer and working closely with the wider Clinical Operations team, you will provide strategic leadership to enhance system-wide collaboration, build operational resilience, and ensure the ongoing effectiveness and efficiency of our EOC functions.
We are seeking a strategic, ambitious, and collaborative leader with a strong background in urgent and emergency care operations. The ideal candidate will bring a proven ability to influence at senior levels and deliver measurable improvements in patient care, performance, and service delivery.
• Provide senior leadership across EEAST’s emergency control rooms, ensuring efficient and effective delivery of 999 call handling and emergency dispatch services
• Drive service improvement, performance, and innovation through data-driven decision-making and robust governance
• Lead, develop, and inspire a multidisciplinary team to ensure high levels of staff engagement, development, and retention
• Support business continuity planning and ensure readiness to respond to major incidents and surges in demand
• Collaborate with NHS system partners, Integrated Care Boards (ICBs), and regional emergency services to enhance patient pathways and system coordination
• Ensure compliance with Regulatory requirements, including associated action plans
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
We are looking for a highly motivated and collaborative leader with:
• Exceptional leadership and people management skills, with the ability to lead large, dispersed teams
• Proven ability to drive transformation and manage performance in a fast-paced, high-pressure environment
• Excellent communication, stakeholder engagement, and strategic thinking skills
• Significant experience in managing complex operational services, ideally in an ambulance or NHS environment
• A strong understanding of emergency control room functions, service delivery pressures, and the wider urgent and emergency care system
This advert closes on Thursday 4 Sep 2025