Business Support Officer
| Dyddiad hysbysebu: | 18 Awst 2025 |
|---|---|
| Cyflog: | £26,403 i £28,142 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Awst 2025 |
| Lleoliad: | Crewe, Cheshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Cheshire East |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 3181 |
Crynodeb
This new exciting role will support the Development Management function with our customer engagement and Business support functions. The job will encompass a wide range of administrative and business support tasks, including responding to a variety of enquiries from a diverse range of customers. As part of the role you will also be required to assist in drafting complaint responses for managers, in relation to both enquiries and complaints.
In addition you will support the service, in the raising and monitoring of purchase orders for a variety of goods and services required within the department.
ABOUT THE ROLE
A fabulous opportunity has arisen for someone to join our team as a Business Support officer. You will be providing an effective and efficient customer focused role, playing an integral part within the Business Support operation in managing a wide range of communications including complaints, FIO requests and have the ability to confidently draft responses on behalf of Managers as necessary.
Enquiries are received from both internal, external and Elected Members, developers and agents. The role will require good skills to evaluate all communications, and to be able to convey responses incorporating elements of technical information in a format to meet relevant audience’s needs.
The role will provide you with a great opportunity to utilise skills sets such as:
Ability to manage a wide range of customer complaints
Assessment, evaluating and prioritisation of workloads;
Excellent communication skills, confident to liaison with a wide range of both professional staff and managers.
Demonstrating excellent time management skills;
Developing strategies to maximise best use of systems and processes;
Ability to work under pressure to meet peaks in demand;
Cheshire East is a large planning authority that offers a diverse range of experiences and opportunities. Accordingly, the role can be demanding, but also interesting, as no two weeks are ever the same. To find out more about our essential and desirable criteria for the role, please view the 'in this job you will need' section within the attached JDPS document.
ABOUT YOU
You will:
Educated to GCSE Grade 3 or above
Have previous customer engagement experience with a variety of audiences
Be able to evaluate the response requirements with appropriate replies that meet the audiences needs
Enjoy customer engagement in person, telephone, or via email communications
Have great problem-solving skills to meet the varying demands within the service
Be an effective Team player with great communication skills at all levels
Have a flexible approach to work
Require a passion for improving services which improve on customers experiences overall
Some previous planning knowledge would be advantageous, but training can be given to the right candidate
We're looking for people who are excited about the planning service, who can deliver excellent customer care and who want to help us shape the environment of Cheshire East. With the willingness and ability to travel throughout Cheshire East as and when required.
This job is offered on a full time (5 days per week) basis. If you would like to be part of our Business Support team and want to contribute to our ongoing success, have the flexibility and drive to enable us to innovate and are willing to work as part of a team then we would like to hear from you for our current vacancy.
WHAT WE GIVE IN RETURN
Enhanced annual leave: 34 days annual leave (inclusive of bank holidays) from day 1, increasing to 39 days after 5 years service.
Enhanced public pension: a career average pension (contributions built at a rate of 1/49th of your yearly pensionable pay).
Flexible Working: 37-hour standard full time week with flexi time and hybrid / remote working arrangements.
Purchase of annual leave: The ability to purchase up to 10 days extra annual leave each year in addition to your normal annual leave entitlements.
Cycle to work scheme: receive Income Tax and National Insurance savings of up to 25-39% off the retail price of a bike and safety equipment package (savings dependent on the value of your chosen package and your tax status).
Employee Assistance programme: a completely free to use and confidential assistance service for all employees to help staff manage, reduce and overcome the impact of life issues which they may experience from time to time, both within work and their personal life.
Virgin Media and O2 discounts: exclusive discounts on Virgin Media Broadband and O2 pay monthly plans.
Discounted gym memberships: Access to corporate membership prices for Everybody Leisure which includes:
Gym, swim and group fitness at all 16 facilities
Off-peak racket sports
Athletics tracks
Sauna, steam, spa facilities
To find out more about our rewards and benefits package, please click here.
FURTHER INFORMATION
For further information please contact Rob Law/Lorraine Rossiter via email: Robert.Law@Cheshireeast.gov.uk / Lorraine.Rossiter@cheshireeast.gov.uk.
PLEASE NOTE: We review applications on a rolling basis which means we may close vacancies earlier if we receive sufficient applications. Therefore, early applications are advised
In addition you will support the service, in the raising and monitoring of purchase orders for a variety of goods and services required within the department.
ABOUT THE ROLE
A fabulous opportunity has arisen for someone to join our team as a Business Support officer. You will be providing an effective and efficient customer focused role, playing an integral part within the Business Support operation in managing a wide range of communications including complaints, FIO requests and have the ability to confidently draft responses on behalf of Managers as necessary.
Enquiries are received from both internal, external and Elected Members, developers and agents. The role will require good skills to evaluate all communications, and to be able to convey responses incorporating elements of technical information in a format to meet relevant audience’s needs.
The role will provide you with a great opportunity to utilise skills sets such as:
Ability to manage a wide range of customer complaints
Assessment, evaluating and prioritisation of workloads;
Excellent communication skills, confident to liaison with a wide range of both professional staff and managers.
Demonstrating excellent time management skills;
Developing strategies to maximise best use of systems and processes;
Ability to work under pressure to meet peaks in demand;
Cheshire East is a large planning authority that offers a diverse range of experiences and opportunities. Accordingly, the role can be demanding, but also interesting, as no two weeks are ever the same. To find out more about our essential and desirable criteria for the role, please view the 'in this job you will need' section within the attached JDPS document.
ABOUT YOU
You will:
Educated to GCSE Grade 3 or above
Have previous customer engagement experience with a variety of audiences
Be able to evaluate the response requirements with appropriate replies that meet the audiences needs
Enjoy customer engagement in person, telephone, or via email communications
Have great problem-solving skills to meet the varying demands within the service
Be an effective Team player with great communication skills at all levels
Have a flexible approach to work
Require a passion for improving services which improve on customers experiences overall
Some previous planning knowledge would be advantageous, but training can be given to the right candidate
We're looking for people who are excited about the planning service, who can deliver excellent customer care and who want to help us shape the environment of Cheshire East. With the willingness and ability to travel throughout Cheshire East as and when required.
This job is offered on a full time (5 days per week) basis. If you would like to be part of our Business Support team and want to contribute to our ongoing success, have the flexibility and drive to enable us to innovate and are willing to work as part of a team then we would like to hear from you for our current vacancy.
WHAT WE GIVE IN RETURN
Enhanced annual leave: 34 days annual leave (inclusive of bank holidays) from day 1, increasing to 39 days after 5 years service.
Enhanced public pension: a career average pension (contributions built at a rate of 1/49th of your yearly pensionable pay).
Flexible Working: 37-hour standard full time week with flexi time and hybrid / remote working arrangements.
Purchase of annual leave: The ability to purchase up to 10 days extra annual leave each year in addition to your normal annual leave entitlements.
Cycle to work scheme: receive Income Tax and National Insurance savings of up to 25-39% off the retail price of a bike and safety equipment package (savings dependent on the value of your chosen package and your tax status).
Employee Assistance programme: a completely free to use and confidential assistance service for all employees to help staff manage, reduce and overcome the impact of life issues which they may experience from time to time, both within work and their personal life.
Virgin Media and O2 discounts: exclusive discounts on Virgin Media Broadband and O2 pay monthly plans.
Discounted gym memberships: Access to corporate membership prices for Everybody Leisure which includes:
Gym, swim and group fitness at all 16 facilities
Off-peak racket sports
Athletics tracks
Sauna, steam, spa facilities
To find out more about our rewards and benefits package, please click here.
FURTHER INFORMATION
For further information please contact Rob Law/Lorraine Rossiter via email: Robert.Law@Cheshireeast.gov.uk / Lorraine.Rossiter@cheshireeast.gov.uk.
PLEASE NOTE: We review applications on a rolling basis which means we may close vacancies earlier if we receive sufficient applications. Therefore, early applications are advised