Contact Team Agent
| Dyddiad hysbysebu: | 18 Awst 2025 |
|---|---|
| Cyflog: | £12.21 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | 12.21 - 12.21 |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 08 Medi 2025 |
| Lleoliad: | The Contact Centre, HR4 9UD |
| Cwmni: | Vacancy Filler |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | AUG20258318 |
Crynodeb
Ready for an exciting new career in the Leisure industry?Could you be the voice of Halo?Do you enjoy speaking to people and love the idea of helping people get more active, more often and for longer? We do - and it's all part of our vision to create healthier communities.We’re looking for an agent to work in our customer contact team, based at Hereford Leisure Centre.Responsible for handling all incoming communication - including phone calls and Internet enquiries, you’ll make bookings, handle general enquiries and act as a first point of contact for customer comments and our sales and booking process.When the phone's not ringing, you’ll be making courtesy calls to people who have expressed an interest in our services to let them know how we can help them get more active. No cold calling and no hard selling - just friendly, proactive, customer focused service.We offer a nurturing and supportive workplace, along with strong induction and training programmes, to help you to grow and develop your career pathway for the future.Information: Salary - £12.21 per hourHours: 30 hours per week Duties and responsibilitiesOffer great customer service and sales services, taking care of the resources available to youPitch in as needed to help your team, your manager, and your colleagues Promote our values and expectationsPlan your tasks, deliver great service standardsCommit to your own developmentTake part in company training programmesProvide feedback so we can continuously improveRespect the privacy rights of customers and colleaguesTake responsibility for your performanceTake an active interest in the company and your team goalsFollow company policies, procedures and systemsFollow the emergency response planSkills, qualities and experienceAlways ready and willing to helpFriendly, clear and confident on the phoneGood written and verbal English skillsProud to provide service that goes the extra mileCompetent computer userSelf managementContribute positively to the workings of a teamGood communication skills. Desirable: Health and Safety matters with regard to staff and the general public.What we will offer:Pension scheme (with an option to upgrade).FREE Halo Active membership and discounted prices for your family.Occupational Health and Wellbeing Services.Full training and development.Cycle to work Scheme.Flu vaccination.Access to a range of family friendly leave policies.Career breaks.Cash back and rewards.10% discount on retail in Halo centres.Discounted Halo Cafe purchases.Long service anniversariesEnhanced Occupational Maternity Pay For more information and to apply, please visit our website https://haloleisure.org.uk/careersWe reserve the right to close this advert early if sufficient applications are received.