Emergency Health Advisor (Previously 999 Call Handler)
| Dyddiad hysbysebu: | 15 Awst 2025 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Awst 2025 |
| Lleoliad: | Wakefield WF2 0XQ & York YO30 1XW, WF2 0XQ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9174-25-0133 |
Crynodeb
As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you. When writing your supporting information, please refer to the Person Specification and include specific examples of times where you have demonstrated the skills required for this role. Training courses start from October 2025 onwards. The training programme is 11 weeks in length and consists of classroom training and mentorship in the Emergency Operations Centre. Initially, the classroom training is 6 weeks full-time which requires 100% attendance, after which a mentorship period of approximately 150 hours (4 weeks) will follow. Any absences during the first 6 weeks may result in the conditional offer of employment being withdrawn. Staff will return to complete 3 days of classroom training in week 11 of their employment. Staff are required to be flexible with their shifts during any mentorship as they will be following their mentors rota. Mentorship rotas will be shared with you as soon as possible.Mentor rotas are full-time. Assessment and Interview Information If you are successful at the shortlisting stage of the process, you will first be required to complete an online assessment. If this is passed, you will then be invited to attend a call handling assessment at our Wakefield Headquarters on Saturday, 6th September 2025. Candidates who pass the call handling assessment will be offered an interview on the same day. Please note: If you are unable to attend the assessment on Saturday, 6th September 2025, we kindly ask that you apply during the next recruitment round. Unfortunately, alternative dates or remote interviews cannot be accommodated for this vacancy. Previous applicants who have been unsuccessful at interview may not re-apply within 3 months of the interview date. Previous applicants who have been unsuccessful in the training course for EMD/EOC within the last 6 months need not apply.