Information and Support Coordinator- Medical Needs
| Dyddiad hysbysebu: | 15 Awst 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Medi 2025 |
| Lleoliad: | leicestershire, LE3 8RA |
| Cwmni: | Leicestershire County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 5929 |
Crynodeb
Organisation: Leicestershire County Council
Work Location: County Hall Glenfield Leicester LE3 8RA
Worker Category: Hybrid working.
Salary - £28,065 - £31,029 per annum (Pro rata for part time)
Working Hours: 37 hours
Contract Type: Permanent
Closing Date: 24th August 2025
Interview Date(s): Friday 29th August 2025
About the Role
To support the tracking, identification and monitoring of children and young people who are at risk of not receiving the appropriate level of education in line with the local authority’s statutory duties
To work across the service, department and with partners to ensure the educational needs of children and their families are clarified, and responses are coordinated
To provide information, signposting and advice to families, professional and colleagues about referral pathways, sources of advice and information, etc. To receive requests for service following triage with the Senior Information Support Coordinator, following pathways and service guidance, contacting referrer, family, etc. as required.
- Provide telephone advice and support to families, for example:
- Directing families to self-help resources such as websites, helplines, etc. and promoting their use as a first port of call.
- Follow scripts and guidance to ensure families are given appropriate and accurate advice. Be able to identify where the needs are greater than can be met by advice only, and escalate appropriately to Senior Information Support Coordinator
- Providing information about other services which may be available for self-referral / open access
- Providing telephone support and guidance, for example on basic behaviour strategies
- Contacting families to enable the tracking and educational route for children and young people
- Contribute to a duty rota for the Inclusion and Career Advice helpline, taking telephone messages and updates for Managers and caseworkers and offering basic advice and. Follow scripts and guidance to ensure families are given appropriate and accurate advice. Be able to identify where the needs are greater than advice support and escalate appropriately to Senior Information Support Coordinator.
- Provide support and advice to professionals to understand thresholds and statutory responsibilities for services and when to make an appropriate referral. Provide support and advice on referral pathways for different services.
About You
Please refer to the 7 point criteria giving examples of how you meet the criteria below
- NVQ Level 3 or equivalent or demonstrable multi-agency experience evidenced against the headings below.
- Experience of providing telephone support and advice to families, asking the right questions to get information required.
- Experience of working in a multi-agency environment which involves working in collaboration and partnership with colleagues from a range of agencies and services.
- Experience of working with financial information
- Experience of working in children or family services within health, social care or education context. This may be in either a statutory provider setting, or voluntary/community sector.
- Experience of applying threshold criteria to individual cases, of challenging inconsistency, and ensuring that written procedures and guidelines are followed appropriately.
- Experience of providing administrative support to a service or programme.
An enhanced DBS check is required for this post.
For information on our approach to the recruitment of ex-offenders, please see our policy statement.
You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
Join us for an information session
We’re hosting a 30-minute online session on Wednesday, 20th August from 12:30 to 13:00 via Microsoft Teams. This is a great opportunity for interested applicants to meet with the recruiting manager, ask questions, and gain a deeper understanding of the role.
If you’d like to attend, please email inclusionpupilsupport@leics.gov.uk to request your Teams invitation.
For more information or an informal discussion, please contact:
Frances Shelbourne - Inclusion manager
Telephone: 01163050716
Email: Frances.Shelbourne@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd