Complex Needs Support Worker
| Posting date: | 01 August 2025 |
|---|---|
| Salary: | £29,000 per year |
| Hours: | Full time |
| Closing date: | 31 August 2025 |
| Location: | Leicester, Leicestershire |
| Remote working: | On-site only |
| Company: | The Housing Network |
| Job type: | Permanent |
| Job reference: |
Summary
Role Overview – What is it?
To join one of our Active Opportunity Pathway (AOP) services, working as part of the Support Team to help people experiencing homelessness and multiple disadvantage to overcome barriers to achieving greater independence.
You will be highly experienced in working with vulnerable people or families facing homelessness, who require support with mental-health, substance misuse, a history of offending and other needs. Using your knowledge and skills to help us create one of the most effective outcomes-focused services in the sector, adhering to the Making Every Adult Matter principles (MEAM).
You will be familiar with and have effectively operated in a strength-based and trauma informed way to help residents achieve positive housing, health and wellbeing outcomes. Taking personal pride and ownership in enabling people who experiencing multiple-disadvantage to achieve more than they ever thought possible.
You will have worked in an accommodation-based setting, with significant experience of providing intensive housing management, and tenancy management tasks. Drawing on that knowledge to support residents to manage their finances, facilitating appointments with specialist mental health, drug and alcohol services and access appropriate move-on accommodation on their journey towards greater independence.
This is a specialist role within a new team, offering you the chance to not only deliver life-changing support, but also help us shape and create a great service for those who need us most.
Main Duties – What needs to be done?
Support Elements:
•Employ a strength-based and trauma-informed approach to building trusting relationships with residents, using that to help create accurate, realistic and meaningful (outcome focused) support plans.
Intensive Housing Management:
•Work with colleagues at service and organisational level to ensure maximum levels of service utilisation, including the processing and review of referrals in a non-risk averse and balanced community way.
•Support in the process of referral management and support / needs / risk assessment, recording all relevant findings accurately in our digital support management system.
General and Additional
•The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.
•The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post.
•The post holder shall comply with the organisation’s policies and procedures, ensuring appropriate actions and reporting protocols are followed at all times.
•The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant.
•Extensive travel across the UK will be required from time to time to support the delivery of role requirements, with you holding a full UK driving licence and access to private vehicle for business use when required.
•An Enhanced Disclosure is required for this position.
To join one of our Active Opportunity Pathway (AOP) services, working as part of the Support Team to help people experiencing homelessness and multiple disadvantage to overcome barriers to achieving greater independence.
You will be highly experienced in working with vulnerable people or families facing homelessness, who require support with mental-health, substance misuse, a history of offending and other needs. Using your knowledge and skills to help us create one of the most effective outcomes-focused services in the sector, adhering to the Making Every Adult Matter principles (MEAM).
You will be familiar with and have effectively operated in a strength-based and trauma informed way to help residents achieve positive housing, health and wellbeing outcomes. Taking personal pride and ownership in enabling people who experiencing multiple-disadvantage to achieve more than they ever thought possible.
You will have worked in an accommodation-based setting, with significant experience of providing intensive housing management, and tenancy management tasks. Drawing on that knowledge to support residents to manage their finances, facilitating appointments with specialist mental health, drug and alcohol services and access appropriate move-on accommodation on their journey towards greater independence.
This is a specialist role within a new team, offering you the chance to not only deliver life-changing support, but also help us shape and create a great service for those who need us most.
Main Duties – What needs to be done?
Support Elements:
•Employ a strength-based and trauma-informed approach to building trusting relationships with residents, using that to help create accurate, realistic and meaningful (outcome focused) support plans.
Intensive Housing Management:
•Work with colleagues at service and organisational level to ensure maximum levels of service utilisation, including the processing and review of referrals in a non-risk averse and balanced community way.
•Support in the process of referral management and support / needs / risk assessment, recording all relevant findings accurately in our digital support management system.
General and Additional
•The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.
•The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post.
•The post holder shall comply with the organisation’s policies and procedures, ensuring appropriate actions and reporting protocols are followed at all times.
•The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant.
•Extensive travel across the UK will be required from time to time to support the delivery of role requirements, with you holding a full UK driving licence and access to private vehicle for business use when required.
•An Enhanced Disclosure is required for this position.
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About Disability Confident
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