Lead Service Designer (Infected Blood Compensation Authority)
| Dyddiad hysbysebu: | 15 Awst 2025 |
|---|---|
| Cyflog: | £69,308 i £74,129 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Important information about pay - it is expected that from 1 October 2025 the pay for this role will be £72,717. In addition once the role holder has completed their probationary period (usually 6 months) they will become eligible to receive a pay premium |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Awst 2025 |
| Lleoliad: | Newcastle-upon-Tyne |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 422518/1 |
Crynodeb
Are you driven and ready for an opportunity which will make a real impact? This is an exciting, challenging and fulfilling role that requires pace, impact, sensitivity, and compassion.
The multidisciplinary teams are organised around delivering our mission and priorities. These are:
- to create a user-centred, empathetic end-to-end service at the heart of IBCA;
- to provide the means of paying compensation to those eligible; and
- to iterate our service through starting small and scaling fast, through a test and learn approach.
We are seeking a Lead Service Designer that can engage at a strategic, systems level in a complex landscape in a way which prioritises users and their needs. You will report to the Head of Product.
Opportunities to move to the new Infected Blood Compensation Authority (IBCA)
At the moment all IBCA roles are hosted by Cabinet Office within the Civil Service. However, once IBCA becomes operational, it is anticipated that most of these roles will transfer to IBCA, which is a new Arms Length Body (ALB) separate from the Cabinet Office. Roles that transfer to IBCA from Cabinet Office will maintain the same or substantially the same terms and conditions of employment that are overall no less favourable. It is anticipated that employees who move from Cabinet Office to IBCA will be able to continue to participate in the Civil Service Pension arrangements with no break in their pensionable service. Roles commencing after IBCA has become operational will be with IBCA itself on similar terms and conditions. All successful candidates will receive full details of the terms and conditions of employment for their role with their formal job offer.
Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.
This role aligns against the Lead Service Designer role from the Government Digital and Data Framework.
You will lead on the importance and effectiveness of great Service Design, creating the strategy that will enable the long-term vision for the IBCA to be achieved. You will support the UCD community and wider IBCA leadership to deliver high quality products and services that align with the IBCAs vision. Using your strategic oversight, you will work alongside the Digital and Service Design senior team to ensure there is sufficient capacity and capability to meet user needs and deliver service outcomes. You will be working in a complex environment, you’ll need to balance empathy with delivery and bring a clear evidence-based approach to decision making.
Main Responsibilities
As a Lead Service Designer in IBCA you will:
- understand the dependencies within the current system and how the programme aligns, seeking to identify incentives and disincentives across the service
- take a strategic view of the service to support prioritisation and decision making around improvements needed, and supporting the production of a service roadmap
- develop an understanding of the current landscape and any future changes, to understand when implementation of new policies / legislation would impact our service and its users
- use and embed insights from user research and other sources of data and user feedback into visual products / prototypes to identify pain points and challenges from a user perspective.
- build relationships with teams across all directorates to work collaboratively to build the service view, and to facilitate close working relationships.
- work alongside other UCD Leads to produce a variety of visual products that represent the service, including user journeys, service maps and process maps, taking a creative approach to ensure products are user-friendly
- implement a user-centred approach, bringing and embedding knowledge of user-centred design to a complex policy landscape
- embody inclusive leadership, line managing others to support career development and to direct the work of others
- foster a positive and inclusive team environment that promotes wellbeing, collaboration, and a supportive culture aligned with departmental values
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