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Extra Care Scheme Manager
| Dyddiad hysbysebu: | 13 Awst 2025 |
|---|---|
| Cyflog: | £48,832 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Awst 2025 |
| Lleoliad: | M14 4TA |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | MSV Housing Group |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: |
Crynodeb
Location: Site Based- Elmswood Park
Salary: £48,832
Hours of work: 35 hours per week
Contract: 6 Month Fixed Term Contract
Closing date: 17th August 2025
Interviews: TBC – w/c 25th August 2025
At MSV Housing we’re committed to making sure our customers have good quality safe homes, and our Extra Care Manager is key to making this happen.
We are looking to recruit an enthusiastic individual to join our established team. Reporting to our Later Living Lead our Extra Care Manager will provide and collaborate with internal teams, local agencies, and community groups to deliver high-quality extra care services, ensuring effective housing management, contract coordination, and a safe, supportive environment for customers. The Extra Care Manger will provide strong on-site leadership, promoting community engagement, resolving extra care complaints, and fostering a positive team culture aligned with our values. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.
What will our Extra Care Manager do;
Oversee the day-to-day management of our Extra Care Scheme, ensuring safe, well-maintained environments and professional housing services that support residents to live well.
Collaborate with care providers, catering services, local authorities, and other agencies to deliver an integrated support and ensure high standards of service delivery.
Manage voids, rent accounts, allocations, and tenancy sustainment, ensuring timely lettings, effective support planning, and compliance with MSV policies.
Promote the schemes within the community, support staff in showing potential customers and partner agencies around the schemes and encourage use of shared spaces to foster inclusion and wellbeing.
Provide line management to on-site teams, recruit and motivate staff, and lead by example to uphold MSV values and deliver excellent customer
What we are looking for;
Recent experience of managing vulnerable customers in a supported housing environment
Able to demonstrate knowledge of needs assessment of older people in an extra care setting
Awareness of tenancy and property management issues including voids, rent arrears, ASB, and tenancy management
Good verbal and written communication skills
Ability to work proactively and under own initiative
Ability to prepare accurate, concise written reports and complete standard forms
Experience in the use of IT systems to deliver housing management services
We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.
We offer a range of great benefits including:
33 days holiday per year plus bank holidays, and a holiday a buy scheme.
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme.
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/
If you wish to discuss the roles informally, please contact If you wish to discuss the roles informally, please contact Loretta Haslam, Head of Supported Living and Later Living, 07976418816
Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.
If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Salary: £48,832
Hours of work: 35 hours per week
Contract: 6 Month Fixed Term Contract
Closing date: 17th August 2025
Interviews: TBC – w/c 25th August 2025
At MSV Housing we’re committed to making sure our customers have good quality safe homes, and our Extra Care Manager is key to making this happen.
We are looking to recruit an enthusiastic individual to join our established team. Reporting to our Later Living Lead our Extra Care Manager will provide and collaborate with internal teams, local agencies, and community groups to deliver high-quality extra care services, ensuring effective housing management, contract coordination, and a safe, supportive environment for customers. The Extra Care Manger will provide strong on-site leadership, promoting community engagement, resolving extra care complaints, and fostering a positive team culture aligned with our values. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.
What will our Extra Care Manager do;
Oversee the day-to-day management of our Extra Care Scheme, ensuring safe, well-maintained environments and professional housing services that support residents to live well.
Collaborate with care providers, catering services, local authorities, and other agencies to deliver an integrated support and ensure high standards of service delivery.
Manage voids, rent accounts, allocations, and tenancy sustainment, ensuring timely lettings, effective support planning, and compliance with MSV policies.
Promote the schemes within the community, support staff in showing potential customers and partner agencies around the schemes and encourage use of shared spaces to foster inclusion and wellbeing.
Provide line management to on-site teams, recruit and motivate staff, and lead by example to uphold MSV values and deliver excellent customer
What we are looking for;
Recent experience of managing vulnerable customers in a supported housing environment
Able to demonstrate knowledge of needs assessment of older people in an extra care setting
Awareness of tenancy and property management issues including voids, rent arrears, ASB, and tenancy management
Good verbal and written communication skills
Ability to work proactively and under own initiative
Ability to prepare accurate, concise written reports and complete standard forms
Experience in the use of IT systems to deliver housing management services
We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.
We offer a range of great benefits including:
33 days holiday per year plus bank holidays, and a holiday a buy scheme.
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme.
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/
If you wish to discuss the roles informally, please contact If you wish to discuss the roles informally, please contact Loretta Haslam, Head of Supported Living and Later Living, 07976418816
Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.
If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
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