Housing Assistant
| Dyddiad hysbysebu: | 11 Awst 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Medi 2025 |
| Lleoliad: | Clydebank, West Dunbartonshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Clydebank Housing Association Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
General Duties
The Housing Assistant (HA) is responsible to the Housing Services Manager (HSM) and the Housing Officer (HO) for housing management functions within the Housing Services department, including :
• Take on duties as the Housing Assistant for a designated patch of housing stock and tenants, and assisting the HO/HSM
• Input as required by assisting the HSM or HO in the review of policies, and ensuring that they are followed correctly as part of role.
• Assisting the HO/HSM in reviewing relevant procedures and ensuring that these are followed correctly as part of role.
• Assisting the HO/HSM in supervising clerical grade staff
• Assisting in maintaining relevant information and housing systems in line with data protection legislation and CHA policies and procedures
• Active participation in the Associations training and development programme to ensure relevant skills are attained and kept up to date
• Assisting the HO/HSM in relevant staff training within knowledge base and capabilities
2. Specific Areas of Responsibility
Allocations, void properties and Lettings
• Assist the HO/HSM in applying and operating the Association’s void, allocations, and lettings processes in an efficient and cost effective manner in line with policy and procedure.
• Ensure that all void, allocations, and lettings data entered to systems is present and correct.
• Liaising with other agencies and departments and ensuring joined up working and efficiencies.
• Providing correct and relevant advice and assistance to customers on void, allocation, and letting matters, seeking guidance from the HO/HSM where required.
Estate Management & Anti-Social Behaviour (ASB)
• Assist the HO/HSM in the effective operation the Association’s Estate Management and ASB functions in line with policy and procedures.
• Liaising with other agencies and departments and ensuring joined up working and efficiencies.
• Ensuring the provision of correct and appropriate advice and assistance to customers on Estate Management and ASB matters, seeking guidance from the HO/HSM where required.
Rent Collection, Rent Setting and Rent Arrears Management
• Ensure that all rent arrears cases responsible to the HA post are monitored and actioned timeously in line with policy and procedures.
• Liaise with other agencies and departments, ensuring joined up working, and efficiencies.
• Take rent payments as required.
• Action credit refunds to tenants, housing benefit or similar, passing to the HO/HSM for approval.
• Assist in the posting of rents in the absence of the Clerical Officer.
Liaison with External Agencies
• Assist the HO/HSM in communicating with other partners and agencies as required.
Tenant Participation
• Assist in the promotion, knowledge, and awareness of tenant participation.
• Assist in consulting with tenants on review of key policies.
Customer Service
• Always provide and promote excellent customer service through duties, actions, and example.
Ensuring the Effectiveness of Association Policies and role
• Assist the HO/HSM in ensuring that Equal Opportunities data and knowledge is kept up to date.
• Maintain personal knowledge of legislation, good practice, and all association policies and procedures at all times.
Community Engagement & tenancy sustainment
• Promote the Community Engagement project and assist by referring tenants to the project as required
Welfare Rights
• Refer tenants to the Welfare Rights project officer as required.
Wellbeing
• Look after and promote the wellbeing of customers, colleagues, and self in line with CHA initiatives and core values.
Teamwork
• Work as part of a team and always promote teamwork. Provide cover for other HA’s/Patches as required.
Any other relevant duties
• Undertake any other reasonable duties as instructed by senior staff.
The Housing Assistant (HA) is responsible to the Housing Services Manager (HSM) and the Housing Officer (HO) for housing management functions within the Housing Services department, including :
• Take on duties as the Housing Assistant for a designated patch of housing stock and tenants, and assisting the HO/HSM
• Input as required by assisting the HSM or HO in the review of policies, and ensuring that they are followed correctly as part of role.
• Assisting the HO/HSM in reviewing relevant procedures and ensuring that these are followed correctly as part of role.
• Assisting the HO/HSM in supervising clerical grade staff
• Assisting in maintaining relevant information and housing systems in line with data protection legislation and CHA policies and procedures
• Active participation in the Associations training and development programme to ensure relevant skills are attained and kept up to date
• Assisting the HO/HSM in relevant staff training within knowledge base and capabilities
2. Specific Areas of Responsibility
Allocations, void properties and Lettings
• Assist the HO/HSM in applying and operating the Association’s void, allocations, and lettings processes in an efficient and cost effective manner in line with policy and procedure.
• Ensure that all void, allocations, and lettings data entered to systems is present and correct.
• Liaising with other agencies and departments and ensuring joined up working and efficiencies.
• Providing correct and relevant advice and assistance to customers on void, allocation, and letting matters, seeking guidance from the HO/HSM where required.
Estate Management & Anti-Social Behaviour (ASB)
• Assist the HO/HSM in the effective operation the Association’s Estate Management and ASB functions in line with policy and procedures.
• Liaising with other agencies and departments and ensuring joined up working and efficiencies.
• Ensuring the provision of correct and appropriate advice and assistance to customers on Estate Management and ASB matters, seeking guidance from the HO/HSM where required.
Rent Collection, Rent Setting and Rent Arrears Management
• Ensure that all rent arrears cases responsible to the HA post are monitored and actioned timeously in line with policy and procedures.
• Liaise with other agencies and departments, ensuring joined up working, and efficiencies.
• Take rent payments as required.
• Action credit refunds to tenants, housing benefit or similar, passing to the HO/HSM for approval.
• Assist in the posting of rents in the absence of the Clerical Officer.
Liaison with External Agencies
• Assist the HO/HSM in communicating with other partners and agencies as required.
Tenant Participation
• Assist in the promotion, knowledge, and awareness of tenant participation.
• Assist in consulting with tenants on review of key policies.
Customer Service
• Always provide and promote excellent customer service through duties, actions, and example.
Ensuring the Effectiveness of Association Policies and role
• Assist the HO/HSM in ensuring that Equal Opportunities data and knowledge is kept up to date.
• Maintain personal knowledge of legislation, good practice, and all association policies and procedures at all times.
Community Engagement & tenancy sustainment
• Promote the Community Engagement project and assist by referring tenants to the project as required
Welfare Rights
• Refer tenants to the Welfare Rights project officer as required.
Wellbeing
• Look after and promote the wellbeing of customers, colleagues, and self in line with CHA initiatives and core values.
Teamwork
• Work as part of a team and always promote teamwork. Provide cover for other HA’s/Patches as required.
Any other relevant duties
• Undertake any other reasonable duties as instructed by senior staff.
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Hyderus o ran Anabledd
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