Campus Support Supervisor
| Dyddiad hysbysebu: | 11 Awst 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Awst 2025 |
| Lleoliad: | Ormskirk, Lancashire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Edge Hill University |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | EHA1524-0725 |
Crynodeb
e’re here to create and harness knowledge, to deliver opportunity for everyone.
About the Role
This is an exciting opportunity for a Campus Support Supervisor to join the Campus Support Department within Facilities Management.
You will work closely with other service managers to ensure the Campus Support Team consistently delivers a high-quality customer service experience to students, staff, visitors and commercial clients.
Your responsibilities will include operational responsibility, triage and incident management, customer focused services in accordance with established performance standards and service level agreements. You will ensure that consistency of quality across each Campus Support operational team.
As the first point of response for incidents affecting the University, you will lead triage and escalate appropriately, ensuring compliance with our Business Continuity and Emergency Response plans. You will be responsible for ensuring our operational response to such incidents is professional, timely and in accordance with our University Emergency Management Plan and Campus Support Operational plan.
In this key leadership role, you will be an integral part of the Campus Support Management Team, overseeing and developing the Campus Support Team. This post operates on a four-on-four off, 12-hour shifts and is a 44-hour week role.
For informal enquiries about this vacancy, you may wish to contact: Keith Burke, Campus Support Manager at Keith.Burke@edgehill.ac.uk.
About You
As Campus Support Supervisor, you will have:
Experience of providing high quality customer service
Ability to demonstrate diplomacy when managing customer interactions, empathetically and effectively
Experience of management and implementation of emergency/critical incident plans including effective triage of urgent incidents in line with risk and according to policy
Knowledge of the implementation and management of CCTV and Access Control Systems
Excellent interpersonal, communication and problem solving skills
A calm and resilient approach and able to maintain a positive can-do approach
At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Rewards & Benefits
Discounted membership to our onsite state-of-the-art sport and leisure facilities
Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
A wide range of development programmes to enhance your career
Beautiful award-winning on-campus working environment.
Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%
Holiday information
Holiday Entitlement and Calculation for Campus Support Staff
Overview
The table below outlines the standard holiday entitlement for non-shift-working support staff. Campus Support staff are entitled to the equivalent number of holiday days, adjusted to reflect their shift pattern. Additionally, they receive the equivalent of 13 statutory and concessionary days.
Standard Holiday Entitlement (Non-Shift Workers)
Length of Service
Grade 1-4
Grade 5-6
0-5 Years
22 days
23 days
5-9 Years
25 days
25 days
10+ Years
25 days
26 days
Campus Support Holiday Calculation
As shift workers, Campus Support staff have their holidays calculated differently. Since all shifts are 11 hours long (plus a 1-hour unpaid break) and follow a 4-on, 4-off pattern, the calculation ensures equivalent holiday entitlement in proportion to average shifts worked.
The shift pattern repeats over 8 weeks, during which staff work 28 shifts. This averages to 3.5 shifts per week (28 shifts ÷ 8 weeks). The calculation below applies this ratio to standard holiday entitlement.
Campus Support Holiday Entitlement (Based on Shift Pattern)
Length of Service
Calculation
Total Shift Days (Rounded)
Grade 1-4 (0-5 Years)
(22 + 13) ÷ 5 × 3.5
24.5 days
Grade 1-4 (5+ Years)
(25 + 13) ÷ 5 × 3.5
27 days
Grade 5-6 (0-5 Years)
(23 + 13) ÷ 5 × 3.5
25.5 days
Grade 5-6 (5-9 Years)
(25 + 13) ÷ 5 × 3.5
27 days
Grade 5-6 (10+ Years)
(26 + 13) ÷ 5 × 3.5
27.5 days
Additional Notes:
Campus Support holidays are based on shifts, rather than standard working days.
Campus Support staff work 182 shifts per year, compared to 260 working days per year for non-shift workers.
The calculation aligns with Government Guidance regarding shift workers holiday entitlement, ensuring fairness and consistency with other staff groups.
About Us
At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before.
Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.
Because for us education isn’t about how much you take in. It’s about what you take out into the world.
Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.
About the Role
This is an exciting opportunity for a Campus Support Supervisor to join the Campus Support Department within Facilities Management.
You will work closely with other service managers to ensure the Campus Support Team consistently delivers a high-quality customer service experience to students, staff, visitors and commercial clients.
Your responsibilities will include operational responsibility, triage and incident management, customer focused services in accordance with established performance standards and service level agreements. You will ensure that consistency of quality across each Campus Support operational team.
As the first point of response for incidents affecting the University, you will lead triage and escalate appropriately, ensuring compliance with our Business Continuity and Emergency Response plans. You will be responsible for ensuring our operational response to such incidents is professional, timely and in accordance with our University Emergency Management Plan and Campus Support Operational plan.
In this key leadership role, you will be an integral part of the Campus Support Management Team, overseeing and developing the Campus Support Team. This post operates on a four-on-four off, 12-hour shifts and is a 44-hour week role.
For informal enquiries about this vacancy, you may wish to contact: Keith Burke, Campus Support Manager at Keith.Burke@edgehill.ac.uk.
About You
As Campus Support Supervisor, you will have:
Experience of providing high quality customer service
Ability to demonstrate diplomacy when managing customer interactions, empathetically and effectively
Experience of management and implementation of emergency/critical incident plans including effective triage of urgent incidents in line with risk and according to policy
Knowledge of the implementation and management of CCTV and Access Control Systems
Excellent interpersonal, communication and problem solving skills
A calm and resilient approach and able to maintain a positive can-do approach
At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Rewards & Benefits
Discounted membership to our onsite state-of-the-art sport and leisure facilities
Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
A wide range of development programmes to enhance your career
Beautiful award-winning on-campus working environment.
Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%
Holiday information
Holiday Entitlement and Calculation for Campus Support Staff
Overview
The table below outlines the standard holiday entitlement for non-shift-working support staff. Campus Support staff are entitled to the equivalent number of holiday days, adjusted to reflect their shift pattern. Additionally, they receive the equivalent of 13 statutory and concessionary days.
Standard Holiday Entitlement (Non-Shift Workers)
Length of Service
Grade 1-4
Grade 5-6
0-5 Years
22 days
23 days
5-9 Years
25 days
25 days
10+ Years
25 days
26 days
Campus Support Holiday Calculation
As shift workers, Campus Support staff have their holidays calculated differently. Since all shifts are 11 hours long (plus a 1-hour unpaid break) and follow a 4-on, 4-off pattern, the calculation ensures equivalent holiday entitlement in proportion to average shifts worked.
The shift pattern repeats over 8 weeks, during which staff work 28 shifts. This averages to 3.5 shifts per week (28 shifts ÷ 8 weeks). The calculation below applies this ratio to standard holiday entitlement.
Campus Support Holiday Entitlement (Based on Shift Pattern)
Length of Service
Calculation
Total Shift Days (Rounded)
Grade 1-4 (0-5 Years)
(22 + 13) ÷ 5 × 3.5
24.5 days
Grade 1-4 (5+ Years)
(25 + 13) ÷ 5 × 3.5
27 days
Grade 5-6 (0-5 Years)
(23 + 13) ÷ 5 × 3.5
25.5 days
Grade 5-6 (5-9 Years)
(25 + 13) ÷ 5 × 3.5
27 days
Grade 5-6 (10+ Years)
(26 + 13) ÷ 5 × 3.5
27.5 days
Additional Notes:
Campus Support holidays are based on shifts, rather than standard working days.
Campus Support staff work 182 shifts per year, compared to 260 working days per year for non-shift workers.
The calculation aligns with Government Guidance regarding shift workers holiday entitlement, ensuring fairness and consistency with other staff groups.
About Us
At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before.
Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.
Because for us education isn’t about how much you take in. It’s about what you take out into the world.
Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.
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Hyderus o ran Anabledd
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