Complaint Handler
| Dyddiad hysbysebu: | 08 Awst 2025 |
|---|---|
| Cyflog: | £27,000 i £31,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Medi 2025 |
| Lleoliad: | Peterborough, Eastern England |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Infinity Recruitment Consultancy Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Our established Peterborough based client are seeking a skilled and customer-focused Complaint Handler to join their team. In this role, you will be responsible for investigating and resolving customer complaints fairly, efficiently, and in line with regulatory requirements. In this full time, permanent role working Monday to Friday 8.45am to 5.15pm. Your work will play a key role in enhancing customer trust and ensuring our organisation maintains a high standard of service and compliance.
Key Responsibilities in the Complaint Handler role will include:
Log, acknowledge, investigate, and resolve customer complaints within regulatory and internal deadlines
Conduct fair, thorough investigations and gather all necessary information to fully understand the customer’s concerns
Liaise with relevant internal/external departments to resolve complaints
Draft clear, well-reasoned written responses to customers, explaining decisions in line with company policies and FCA guidelines
Escalate complex or high-risk complaints appropriately
Identify and report root causes and trends to help improve processes and reduce future complaints
Maintain accurate and up-to-date records on the complaints handling system
Ensure all complaints are handled in line with FCA and Financial Ombudsman Service (FOS) expectations
Continuously develop knowledge of products, policies, and regulatory requirements
Experience required for the Complaint Handler role:-
Experience in handling complaints within a regulated environment essential (FCA Desirable)
Excellent written and verbal communication skills
Ability to remain calm, empathetic, and professional under pressure
Strong investigative, analytical, and decision-making skills
High attention to detail and accuracy
Proficiency with Microsoft Office and complaint management systems
Ability to manage a varied workload and meet strict deadlines
In return our client is offering:-
Salary £27,000 - £31,000 Depending on Experience
Access to pension scheme
Attendance bonus
Rewards & discount schemes
Opportunities to progress
Free onsite parking
Further details of this Complaint Handler role are available on application. To apply, please submit your current CV. Interviews will be held as CVs are reviewed.
Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.
Key Responsibilities in the Complaint Handler role will include:
Log, acknowledge, investigate, and resolve customer complaints within regulatory and internal deadlines
Conduct fair, thorough investigations and gather all necessary information to fully understand the customer’s concerns
Liaise with relevant internal/external departments to resolve complaints
Draft clear, well-reasoned written responses to customers, explaining decisions in line with company policies and FCA guidelines
Escalate complex or high-risk complaints appropriately
Identify and report root causes and trends to help improve processes and reduce future complaints
Maintain accurate and up-to-date records on the complaints handling system
Ensure all complaints are handled in line with FCA and Financial Ombudsman Service (FOS) expectations
Continuously develop knowledge of products, policies, and regulatory requirements
Experience required for the Complaint Handler role:-
Experience in handling complaints within a regulated environment essential (FCA Desirable)
Excellent written and verbal communication skills
Ability to remain calm, empathetic, and professional under pressure
Strong investigative, analytical, and decision-making skills
High attention to detail and accuracy
Proficiency with Microsoft Office and complaint management systems
Ability to manage a varied workload and meet strict deadlines
In return our client is offering:-
Salary £27,000 - £31,000 Depending on Experience
Access to pension scheme
Attendance bonus
Rewards & discount schemes
Opportunities to progress
Free onsite parking
Further details of this Complaint Handler role are available on application. To apply, please submit your current CV. Interviews will be held as CVs are reviewed.
Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.