Assistant Workplace Services Manager
| Dyddiad hysbysebu: | 31 Gorffennaf 2025 |
|---|---|
| Cyflog: | £36,000 i £39,494 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | GPA is also committed to recognising and rewarding where our staff hold the “Gold Standard’ accreditation relevant to their Specialism and offer a £5000 non-pensionable allowance to staff who have achieved this. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Awst 2025 |
| Lleoliad: | Peterborough |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 419213/1 |
Crynodeb
We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.
Representing the best covenant in the UK – His Majesty’s Government – we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services.
Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together:
- Striving for excellence - We always aim to deliver great results
- Empowering through respect - We insist on fair treatment for all, always
- Acting with integrity - We consistently do the right thing
- Succeeding together - We rely on each other to achieve success
Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.
The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.
To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.
The Assistant Workplace Manager is a pivotal position within the Workplace Service Delivery Team. Reporting to and supporting the Management of Contract Delivery.
The post holder will be the face of Workplace Services to the customers, suppliers and GPA stakeholders across their designated sites.
The Assistant Workplace Manager is responsible for first line engagement with workplace service supplier’s contractor delivery, and customer/stakeholder relationships in the everyday BAU management of contract delivery throughout the designated supplier contracts. The role is the daily face to internal customers, and our supplier partners. The post holder will be responsible for resolving internal customer issues and complaints from client organisations or those arising from the helpdesk, escalating as necessary to workplace managers and wider GPA directorates to ensure timely action. The role may also oversee the delivery of low value resource projects and provide information to help define and deliver capital projects. Effectively manages the supplier partners to ensure service delivery standards and performance is in line with the expected standards, ultimately driving our great places to work agenda from the front.
Key Responsibilities
Responsible for BAU day to day management of workplace suppliers service delivery and ensuring agreed delivery standards are met, alongside business requirements/H&S/value for money and procurement guidelines. Ensuring that remedial action is taken where this is not the case.
- Undertaking supplier audits including but not limited to performance audits, cleaning and work orders
- Resolving customer issues and complaints, escalating when appropriate to Workplace Manager
- Utilise management information for audit, assurance and validation of service purposes and to direct physical checks and as leverage with suppliers to focus any improvement in processes, specifications or services.
- Managing rechargeable works i.e., work that is requested by the customer that is outside the fixed price element of the Workplace Services contract, reactive work, and new works, cost management and reporting to the WS Service Lead.
- Liaising with the wider GPA stakeholders as required to seek advice / guidance.
- Deputise for the Workplace Manager where required.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd