Service Manager
| Dyddiad hysbysebu: | 07 Awst 2025 |
|---|---|
| Cyflog: | £37,500 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Awst 2025 |
| Lleoliad: | W13 |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Social Interest Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 285459JCP |
Crynodeb
Job Title: Service Manager
Location: Based in Ealing, West London. Please note that unfortunately, this service does not have step free access.
Salary: £37,500
Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00 across two West London services, located 5 mins away from each other. You may also be required to work weekends, evenings, and bank holidays as per service requirements. You will also take part in our out of hours on call rota for managers.
About the role
Are you passionate about empowering people to overcome challenges and transform their lives? This role supports residents in temporary housing who are facing challenges with substance misuse. As a Service Manager, you’ll lead a dedicated team, making sure we deliver high quality support, performance and improvements across our service whilst representing values of the organisation. You'll play a hands on role in supporting individuals facing addiction, homelessness, and complex needs guiding them towards stability, independence, and brighter futures.
Churchfield and Cherington provide supported housing for people facing addiction and homelessness. Churchfield accommodates 12 residents and offers 24/7 temporary support for those in active addiction, while Cherington accommodates 5 residents helps abstinent residents rebuild their lives and rejoin the community. The service is across 4 floors, so applicants must be able to use stairs for welfare and room checks. Please note: the exact address is withheld due to the nature of the service, but it's based in the Ealing/Hanwell area. You’ll help ensure the service meets all contract and regulatory compliance, supporting the Head of Service with monitoring and development.
The role includes:
Key focus of this role will be overseeing support related to substance misuse, ensuring effective interventions and pathways for service users
Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
Support the Service Manager in leading the day to day operational delivery of the service
Risk Management ownership, ensuring processes and policies are followed
Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
Financial Management, including petty cash and budget management
Contract management and Internal auditing, admin, and general other duties as required
About you
We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly substance misuse and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with substance abuse issues, addiction, exploitation, homelessness and within the criminal justice system
Previous leadership experience
Experience of working with confidently and ability to provide advice, lead a team on all aspects of the service such as resident related enquiries which can include housing, substance abuse support, signposting
Ability to motivate and empower a team to achieve service KPI's through direct leadership
Willingness and ability to work flexibly to meet service needs
IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
25 days (Full time equivalent) annual leave, increasing with the length of service
Employer Pension Contribution
Eligibility to register with Blue Light Discount Card
Discounted tickets for music events, shows, sports and more through Tickets for Good
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
EDI Ambassador programme
Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
Location: Based in Ealing, West London. Please note that unfortunately, this service does not have step free access.
Salary: £37,500
Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00 across two West London services, located 5 mins away from each other. You may also be required to work weekends, evenings, and bank holidays as per service requirements. You will also take part in our out of hours on call rota for managers.
About the role
Are you passionate about empowering people to overcome challenges and transform their lives? This role supports residents in temporary housing who are facing challenges with substance misuse. As a Service Manager, you’ll lead a dedicated team, making sure we deliver high quality support, performance and improvements across our service whilst representing values of the organisation. You'll play a hands on role in supporting individuals facing addiction, homelessness, and complex needs guiding them towards stability, independence, and brighter futures.
Churchfield and Cherington provide supported housing for people facing addiction and homelessness. Churchfield accommodates 12 residents and offers 24/7 temporary support for those in active addiction, while Cherington accommodates 5 residents helps abstinent residents rebuild their lives and rejoin the community. The service is across 4 floors, so applicants must be able to use stairs for welfare and room checks. Please note: the exact address is withheld due to the nature of the service, but it's based in the Ealing/Hanwell area. You’ll help ensure the service meets all contract and regulatory compliance, supporting the Head of Service with monitoring and development.
The role includes:
Key focus of this role will be overseeing support related to substance misuse, ensuring effective interventions and pathways for service users
Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
Support the Service Manager in leading the day to day operational delivery of the service
Risk Management ownership, ensuring processes and policies are followed
Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
Financial Management, including petty cash and budget management
Contract management and Internal auditing, admin, and general other duties as required
About you
We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly substance misuse and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with substance abuse issues, addiction, exploitation, homelessness and within the criminal justice system
Previous leadership experience
Experience of working with confidently and ability to provide advice, lead a team on all aspects of the service such as resident related enquiries which can include housing, substance abuse support, signposting
Ability to motivate and empower a team to achieve service KPI's through direct leadership
Willingness and ability to work flexibly to meet service needs
IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
25 days (Full time equivalent) annual leave, increasing with the length of service
Employer Pension Contribution
Eligibility to register with Blue Light Discount Card
Discounted tickets for music events, shows, sports and more through Tickets for Good
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
EDI Ambassador programme
Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.