Revs & Bens Customer Service Advisor

Dyddiad hysbysebu:	06 Awst 2025
Cyflog:	£16.09 yr awr
Oriau:	Llawn Amser
Dyddiad cau:	05 Medi 2025
Lleoliad:	Sittingbourne, South East, ME10 3HT
Gweithio o bell:	Ar y safle yn unig
Cwmni:	ESSENTIAL EMPLOYMENT LTD
Math o swydd:	Cytundeb
Cyfeirnod swydd:	MP207611CT1757-OR10192-06082025

Crynodeb

Revs & Bens Customer Service Advisor needed in Sittingbourne, £16.09ph PAYE - Reference: OR10192

You will ideally have -

• Knowledge and experience of working in a council tax and housing benefits role
• Experience of using Academy/NEC or similar Revenues and Benefits systems
• Ability to recognise and handle sensitive and confidential information as well as working to data protection guideline Self motivated, able to work with minimal supervision but also a team player

• To answer phone calls relating to Revenues & Benefits in a timely manner, always ensuring high levels of customer
• To interpret queries/problems that are generated by customers in order to generate solutions to meet their needs whilst the customer is on the phone with you
• Promote and encourage self service and online services, including ebilling and wide notifications, whilst recognising vulnerabiltity and where there may be the need to support residents through their enquiry
• To ensure confidentiality of all evidence/information held on all systems accessed
• Ensuring customer data is up to date, this includes correct spellings of names, adding first names to accounts/profiles, email addresses and telephone numbers
• Through active listening and conversation have an awareness of other support and benefits/assistance that customers may be entitled to and signposting customers as appropriate
• Responsibility for recognising signs of fraudulent claims, understand what key information should be recorded and following the correct referral process
• To apply operating standards when responding to each enquiry and to follow the Authoritys complaints procedure when appropriate Tasks to be carried out with customer on the phone include:
• Setting up Council Tax arrangements and payment plans for customers
• Reprofile Council Tax accounts to ensure instalments are correct
• Make changes to customers payment method and instalment due dates as well as taking payments and signposting to self service
• Set up direct debits
• Send copy bills on request
• Promote and signpost customers online for discounts, exemptions, and benefits calculator and for other self- service options. Where this is not possible then this can be done on the customers behalf
• Responsibility for suspending & cancelling benefit claims without referring to the back office
• To update and maintain the Council Tax/Benefits system in accordance with changes reported by customers as appropriate and within the agreed service levels
• To request further evidence/information from customers as required in support of claims for Housing Benefits and council tax support (CTS) as well as for Council Tax
• To assist those who may be vulnerable to either make a claim or application using online forms or making claims for CTS over the phone for those in receipt of Universal Credit
• As a customer focused role, be able to communicate with our customers at the agreed level

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.