Customer Account Manager
| Posting date: | 06 August 2025 |
|---|---|
| Salary: | £23,800 to £30,000 per year |
| Additional salary information: | Uncapped |
| Hours: | Full time |
| Closing date: | 05 September 2025 |
| Location: | Clowne, Chesterfield |
| Remote working: | On-site only |
| Company: | Victory Design Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
We currently have a fantastic opportunity to join our dynamic sales team...
We are seeking a motivated and results-driven B2B Outbound Telesales Customer Account Manager to join our dynamic sales team. This role involves generating new business opportunities by reaching out to customers and potential clients within the sign making industries, promoting products and services, and building long-term relationships with key decision-makers. The primary aim is to generate sales opportunities through telesales and convert a high proportion of sales leads into sales.
Job Title: Customer Account Manager
Job Type: Full-time
Salary & Benefits:
Pay: Basic + OTE £23,800.00 - £30,000.00 per year
Bonus Scheme
Company Pension
Competitive Salary + Commission: Base salary with an uncapped commission structure
Free On-site Parking
Fish & Chip Friday
Working Hours:
Monday - Friday, 9 am - 5 pm
37.5 Hours per week
Some special events may require working outside of core business hours
Reporting To:
Sales Office Manager & Supervisor
About The Company:
Victory Design Ltd is a long-established company specializing in sign making supplies and Chapter 8 chevron kits. We offer sign making vinyl, large format digital media, ready to apply Chapter 8 kits, garment film, application tape, and sign making tools to clients throughout the UK. Based in Clowne (Chesterfield), the company began trading in 1987 and has extensive experience in the signage, printing and vehicle safety marking industries.
The Role - Customer Account Manager:
Key Objectives:
Exceed the set profit target per month
Exceed the set key performance indicators
Meet or exceed personal profit objective set by the company each month
Meet or exceed personal call objective set by the company each month
Responsibilities:
Managing customers and prospects supplied by the company
Outbound Sales Calls: Proactively make outbound calls to potential B2B clients, including small to medium-sized businesses, targeting decision-makers (e.g., business owners and buyers).
Pipeline Management: Build and manage a sales pipeline, ensuring continuous outreach and follow-up to move leads through the sales process and close deals effectively.
Lead Generation: Qualify leads through effective questioning and needs assessment, identifying businesses that can benefit from our product offering.
Sales Presentations: Conduct consultative sales calls, presenting our service offerings.
Ensure all sales enquiries are answered promptly and efficiently.
Record and enter key details of callers into the database.
Record the source of enquiry for later analysis.
Ensure all leads are followed up within a reasonable period, accurately categorised, and followed up according to priority.
Ensure orders are processed and invoiced within a timeframe to the customer's satisfaction.
Ensure customers have the means to pay for goods and services.
Respond to the changing needs of the business and perform additional duties as requested by the Directors.
Key Requirements:
Proven Experience: 1-2 years of B2B outbound telesales.
Excellent Communication Skills: Strong verbal communication skills with the ability to build rapport and convey the value of our services clearly and confidently.
Sales-Driven: Motivated by performance-based compensation and a strong desire to meet and exceed sales targets.
Problem-Solving: Ability to understand client pain points and provide effective solutions that align with their business goals.
Self-Starter: Ability to work independently, stay organized, and manage time effectively.
What We Offer:
Competitive Salary + Uncapped Commission
Ongoing Training & Development
Career Growth Opportunities
Great Working Environment
Casual Dress
We are seeking a motivated and results-driven B2B Outbound Telesales Customer Account Manager to join our dynamic sales team. This role involves generating new business opportunities by reaching out to customers and potential clients within the sign making industries, promoting products and services, and building long-term relationships with key decision-makers. The primary aim is to generate sales opportunities through telesales and convert a high proportion of sales leads into sales.
Job Title: Customer Account Manager
Job Type: Full-time
Salary & Benefits:
Pay: Basic + OTE £23,800.00 - £30,000.00 per year
Bonus Scheme
Company Pension
Competitive Salary + Commission: Base salary with an uncapped commission structure
Free On-site Parking
Fish & Chip Friday
Working Hours:
Monday - Friday, 9 am - 5 pm
37.5 Hours per week
Some special events may require working outside of core business hours
Reporting To:
Sales Office Manager & Supervisor
About The Company:
Victory Design Ltd is a long-established company specializing in sign making supplies and Chapter 8 chevron kits. We offer sign making vinyl, large format digital media, ready to apply Chapter 8 kits, garment film, application tape, and sign making tools to clients throughout the UK. Based in Clowne (Chesterfield), the company began trading in 1987 and has extensive experience in the signage, printing and vehicle safety marking industries.
The Role - Customer Account Manager:
Key Objectives:
Exceed the set profit target per month
Exceed the set key performance indicators
Meet or exceed personal profit objective set by the company each month
Meet or exceed personal call objective set by the company each month
Responsibilities:
Managing customers and prospects supplied by the company
Outbound Sales Calls: Proactively make outbound calls to potential B2B clients, including small to medium-sized businesses, targeting decision-makers (e.g., business owners and buyers).
Pipeline Management: Build and manage a sales pipeline, ensuring continuous outreach and follow-up to move leads through the sales process and close deals effectively.
Lead Generation: Qualify leads through effective questioning and needs assessment, identifying businesses that can benefit from our product offering.
Sales Presentations: Conduct consultative sales calls, presenting our service offerings.
Ensure all sales enquiries are answered promptly and efficiently.
Record and enter key details of callers into the database.
Record the source of enquiry for later analysis.
Ensure all leads are followed up within a reasonable period, accurately categorised, and followed up according to priority.
Ensure orders are processed and invoiced within a timeframe to the customer's satisfaction.
Ensure customers have the means to pay for goods and services.
Respond to the changing needs of the business and perform additional duties as requested by the Directors.
Key Requirements:
Proven Experience: 1-2 years of B2B outbound telesales.
Excellent Communication Skills: Strong verbal communication skills with the ability to build rapport and convey the value of our services clearly and confidently.
Sales-Driven: Motivated by performance-based compensation and a strong desire to meet and exceed sales targets.
Problem-Solving: Ability to understand client pain points and provide effective solutions that align with their business goals.
Self-Starter: Ability to work independently, stay organized, and manage time effectively.
What We Offer:
Competitive Salary + Uncapped Commission
Ongoing Training & Development
Career Growth Opportunities
Great Working Environment
Casual Dress