Receptionist- Sexual Health
| Dyddiad hysbysebu: | 05 Awst 2025 |
|---|---|
| Cyflog: | £24,465.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24465.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Awst 2025 |
| Lleoliad: | Crewe, CW13AW |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9287-25-1255 |
Crynodeb
Please refer to the attached Job Description for further details: 1. Assist with clerical support in the day to day running of the office area to ensure Service provision is met. 2. Responsible for maintaining accurate filing system, case notes and other relevant documentation. 3. To deal, as appropriate, with enquiries from staff, members of the public in person and by telephone, and visitors to the Service. 4. Assist with photocopying duties as necessary. 5. Receive goods deliveries to the Service, signing appropriate documentation. 6. To provide reception support receiving and admission of clients to the service and assisting with telephone enquiries. 7. To be responsible for maintaining the administration and storage of data, in accordance with local policies and procedures. 8. To take responsibility for good housekeeping in the Office / Reception 9. To be responsible for the opening and closing of buildings/service area, as appropriate. 10. Orders stock as required Task ListThese are tasks and responsibilities additional to those included in the above Job Description which are required of the role within Axess Sexual Health Services. This list is not exhaustive and will be subject change depending on service developments, staff appraisal, support, and supervision.Additional Tasks: To receive incoming calls from healthcare professionals and patients wishing to access the service To enter and amend patient personal information into Electronic Patient Record systems To welcome and greet patients at service reception desks and respond to queries / enquiries from the public, directing patients appropriately To process incoming and outgoing calls on the telephone triage line and respond to queries / enquiries from the public, directing patients appropriately To follow correct processes for dealing with complaints and escalate as necessary To identify necessary changes to local protocols necessary to aid service improvements and highlight these to an appropriate manager To prioritise urgent correspondence and enquiries using own initiative and judgement and seeking guidance when required To ensure mandatory training compliance is maintained and participate in any training and development relevant to the role To follow the reception emergency contingency procedure in relation to computer or network break down To adhere to data protection policies and procedures across clinics and sites and ensure that confidential information is not disclosed, and that electronic and paper records are stored securely. To communicate fluently and clearly with patients without judgement and with empathy To support the processing of patient requests via telephone, email, or text message to cancel or change appointments To liaise with colleagues at all levels both within the team To support delivery of services across all shift patterns and Axess Sexual Health main and sub hub locations required by the needs of the service To undertake any other duties commensurate with the role including cover for and undertaking duties of absent colleagues as and when required