Medical receptionist
| Dyddiad hysbysebu: | 05 Awst 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Awst 2025 |
| Lleoliad: | Netherton, L30 5TA |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A0876-25-0000 |
Crynodeb
Responsibilities including most of the following but not limited by the list Managing appointment templates for clinicians and admin staff Ensuring the primary objective of providing excellent levels of patient service Managing waiting room activities and interactions Ensuring requests for repeat prescriptions are managed appropriately, ensuring that scripts are being signed and that requests are being managed as expediently as possible. Greeting patients and providing non-clinical patient help and support: Dealing with all patient enquiries in the reception area and on the telephone including making new and follow-up appointments on the appointments system. Ensuring the effective and efficient registering of new patients Ensuring the practice including the waiting room and reception area is kept tidy Ensuring timely and accurately handling of messages and ensuring unresolved or urgent matters are prioritised Ensuring efficient and effective opening and closing of the premises and that the phones are manned in the morning-afternoon and evening. Working closely with other members of extended healthcare team and offering support when needed. Contacting patients to improve the service given and ensure timely responses to appointments, immunisations etc. Liaising with hospital and booking patient appointments. Attending practice meetings and training courses as required. Participating in educations and learning activities arranged from time to time. Keeping up with mandatory training Supporting practice policies and protocols including health and safety and infection control. Delegation of tasks to the most appropriate professional. Be willing and able to put the needs of patients as the number one priority of the team whatever the circumstances: patient focus and empathy is vital Be open, honest, and trustworthy Be able to communicate sensitively, clearly, and effectively; both on the phone and face to face with the ability to remain calm supportive and courteous at all times. Be a team player and able to use initiative in prioritising a varied workload and able to support colleagues whenever required. Understand the confidential nature of the work and be prepared to follow the requirements of the practice confidentiality and data protection policies at all times Be reliable, well organised, able to follow work plans and protocols whilst being flexible and a good timekeeper. Comfortable using computer with a practical knowledge of MS word, Outlook - email and using the internet and be willing and able to develop new skills, full training on inhouse systems will be given Able to communicate effectively with doctors and other medical staff whilst acting as the patients advocate when needed: using discretion but without taking unilateral extreme or inexplicable action Tolerant of all people without discrimination of any sort.