Receptionist/Administrator
| Posting date: | 08 August 2025 |
|---|---|
| Salary: | £12.53 per hour |
| Additional salary information: | £12.53 an hour |
| Hours: | Full time |
| Closing date: | 20 August 2025 |
| Location: | Liverpool, L210DF |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1755-25-0004 |
Summary
Reception Duties Greet all patients, visitors, and telephone callers to the practice in a professional and polite manner. Answer incoming phone calls from patients and healthcare professionals, redirecting them as appropriate, and/or taking and passing on messages. Address administrative queries and requests from patients, acting as a liaison with clinicians when necessary. Take patient details and complete our triage template, adding them to the triage list and managing appointments (making, cancelling, or rearranging) via the EMIS clinical system. Support clinicians as needed in a variety of tasks. Arrange interpreters for patients when required. Provide chaperone services for patients during clinical examinations when appropriate or requested by the clinician. Ensure up-to-date patient information is recorded and maintained. Provide test results to patients where appropriate. Maintain a clean and tidy workspace and waiting area. Open the premises each morning, performing security and heating/ventilation checks. Close the premises each evening, following the lockdown procedure, setting alarms, and ensuring everything is securely locked. Clerical Duties Accurately prepare repeat prescriptions following practice protocol. Monitor incoming electronic test results and ensure they are reviewed by clinicians promptly. Data entry for new and temporary patient registrations, including updates to personal details (e.g., smoking status, blood pressure, ethnicity, and hospital medication). Action tasks set by clinicians through the clinical system and email. Patient Interaction Provide courteous, empathetic, and efficient service to all patients. Serve as the primary front-of-house contact at the reception desk and via telephone. Keep patients informed if appointments are running late. Manage incoming telephone inquiries with professionalism. Build rapport with regular patients and understand their needs. Uphold confidentiality at all times, whether in written, electronic, or oral form. Adhere to practice procedures to meet Caldicott and security requirements. Ensure compliance with GDPR regulations. Follow Health and Safety protocols, including COSHH where applicable, ensuring the safety of staff, patients, visitors, and premises. Address patient complaints promptly and professionally, following the practices protocol. Data and Record Keeping Ensure prompt and accurate data entry on patient records, whether via the clinical system or paper records. Demonstrate proficiency with EMIS, Accurx, PATCHS, Microsoft Outlook, Word, Excel, and other necessary software. Communication Be an effective communicator and maintain strong professional relationships with clinicians and external healthcare professionals. Collaborate and support colleagues within the reception and broader practice team. Quality and Continuous Improvement Identify and report any issues or opportunities for improvement to the line manager. Participate in practice meetings, professional development opportunities, and ongoing training. Follow practice protocols and guidelines to maintain high standards of care and service. Commit to continuous professional development and computer literacy. Assist in training new team members as part of the practices induction program. General Duties Ensure security measures are maintained, including locking doors and setting alarms. Leave the reception area tidy at the end of each day. Support the overall Health and Safety of staff, patients, and visitors. Maintain confidentiality by using discretion and sharing information only with those in an official capacity, as per the Practice Managers instructions. Familiarize yourself with and adhere to the practice's safeguarding policies and procedures. Perform any other reasonable duties as requested by the doctors or the practice leadership team. Other Information This job description provides an outline of the key tasks and responsibilities of the role, but duties may be adjusted as needed to meet the evolving needs of our patients and practice. Flexibility to take on additional tasks or relinquish duties is essential for the effective running of the practice.