Customer and Communities Advisor
| Dyddiad hysbysebu: | 01 Awst 2025 |
|---|---|
| Cyflog: | £34,404.08 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Awst 2025 |
| Lleoliad: | King's Lynn, Norfolk |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Freebridge Community Housing |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | RPO03556 |
Crynodeb
Are you someone who naturally connects with people, builds trust quickly, and isn’t
afraid to step into complex situations with confidence and care?
At Freebridge Community Housing, we’re on the lookout for Customer & Communities
Advisors who thrive in face-to-face roles and genuinely want to make a difference. If you’ve
supported customers in their homes, navigated sensitive conversations, and know when to
challenge or escalate, we’d love to hear from you.
About Freebridge Community Housing:
Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.
What you’ll be doing:
Support Tenancies – Deliver customer-focused services that help tenants sustain their homes through person-centred, long-term solutions.
Property Management – Conduct viewings, sign-ups, and tenancy inspections, ensuring accurate records and setting tenants up for success.
Resolve Breaches – Investigate tenancy breaches, manage risks, and work across teams to ensure appropriate action and access.
Safeguarding – Apply safeguarding principles to protect vulnerable individuals, taking a proactive, person-centred approach.
Health & Safety – Ensure communal areas and properties meet safety standards, including fire safety and regular inspections.
Tailored Support – Develop and review support plans that reflect customers’ needs, goals, and changing circumstances.
Benefits Advice – Provide accurate Housing and Welfare Benefits guidance to maximise financial wellbeing.
Agency Collaboration – Work with statutory and partner agencies to meet support needs and protect at-risk individuals.
Community Engagement – Contribute to sustainable communities through local knowledge, joint projects, and events.
Customer Empowerment – Help customers access information and services that support independent and confident living.
What we’re looking for:
Essential criteria:
Customer Service – Proven experience in a customer-facing role working with people in their own homes
Complex Needs – Experience working with a wide range of customers, including those with complex needs, in challenging or confrontational situations.
Communication – Strong verbal and written communication skills, with the ability to engage confidently with a wide range of people.
Policy Implementation – Ability to interpret and apply detailed policies and procedures effectively.
Problem Solving – Strong analytical and problem-solving skills to assess situations and identify appropriate solutions.
Attention to Detail – High level of accuracy in record-keeping and case management.
Organisation & Diplomacy – Excellent organisational skills, with the tact and diplomacy needed to manage sensitive situations.
Desirable criteria:
Knowledge & Experience – Experience in tenancy management, understanding of safeguarding, domestic abuse best practices, welfare benefits, and basic housing legislation (particularly around tenancy enforcement and County Court proceedings), would be advantageous.
What’s in it for you?
At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:
Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
Charitable Leave: One day per year to volunteer for a cause you care about.
Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
Work-life Balance: Enjoy an early finish on a Friday to kick-start your weekend!
Pension Scheme: A company contributory pension scheme with generous employer contributions.
Diversity & Inclusion
Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
Closing Date: 15th August 2025
Apply now to join our team and make a difference to lives across West and North Norfolk.
afraid to step into complex situations with confidence and care?
At Freebridge Community Housing, we’re on the lookout for Customer & Communities
Advisors who thrive in face-to-face roles and genuinely want to make a difference. If you’ve
supported customers in their homes, navigated sensitive conversations, and know when to
challenge or escalate, we’d love to hear from you.
About Freebridge Community Housing:
Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.
What you’ll be doing:
Support Tenancies – Deliver customer-focused services that help tenants sustain their homes through person-centred, long-term solutions.
Property Management – Conduct viewings, sign-ups, and tenancy inspections, ensuring accurate records and setting tenants up for success.
Resolve Breaches – Investigate tenancy breaches, manage risks, and work across teams to ensure appropriate action and access.
Safeguarding – Apply safeguarding principles to protect vulnerable individuals, taking a proactive, person-centred approach.
Health & Safety – Ensure communal areas and properties meet safety standards, including fire safety and regular inspections.
Tailored Support – Develop and review support plans that reflect customers’ needs, goals, and changing circumstances.
Benefits Advice – Provide accurate Housing and Welfare Benefits guidance to maximise financial wellbeing.
Agency Collaboration – Work with statutory and partner agencies to meet support needs and protect at-risk individuals.
Community Engagement – Contribute to sustainable communities through local knowledge, joint projects, and events.
Customer Empowerment – Help customers access information and services that support independent and confident living.
What we’re looking for:
Essential criteria:
Customer Service – Proven experience in a customer-facing role working with people in their own homes
Complex Needs – Experience working with a wide range of customers, including those with complex needs, in challenging or confrontational situations.
Communication – Strong verbal and written communication skills, with the ability to engage confidently with a wide range of people.
Policy Implementation – Ability to interpret and apply detailed policies and procedures effectively.
Problem Solving – Strong analytical and problem-solving skills to assess situations and identify appropriate solutions.
Attention to Detail – High level of accuracy in record-keeping and case management.
Organisation & Diplomacy – Excellent organisational skills, with the tact and diplomacy needed to manage sensitive situations.
Desirable criteria:
Knowledge & Experience – Experience in tenancy management, understanding of safeguarding, domestic abuse best practices, welfare benefits, and basic housing legislation (particularly around tenancy enforcement and County Court proceedings), would be advantageous.
What’s in it for you?
At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:
Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
Charitable Leave: One day per year to volunteer for a cause you care about.
Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
Work-life Balance: Enjoy an early finish on a Friday to kick-start your weekend!
Pension Scheme: A company contributory pension scheme with generous employer contributions.
Diversity & Inclusion
Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
Closing Date: 15th August 2025
Apply now to join our team and make a difference to lives across West and North Norfolk.