IT Service Desk Technician
| Dyddiad hysbysebu: | 01 Awst 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Awst 2025 |
| Lleoliad: | Barrow-In-Furness, Cumbria |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Furness Building Society |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
An exciting opportunity has arisen for an innovative and confident individual to join our IT Team. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. We are committed to building a diverse workforce and will consider all applicants.
We are looking for a problem solver who can not only respond to colleague queries but can identify the root cause, implementing change to continually enhance our IT service. You'll mainly work from our head office, but you’ll also be helping our Branch network, so there will be a little travelling.
In this role you will:
• Serve as the first contact with colleagues who need technical assistance, via the phone or email.
• Troubleshoot, diagnose, and resolve technical hardware and software issues.
• Provide excellent customer service, resolving issues efficiently and professionally.
• Deskside assistance in both head office and occasionally within the branch network.
• Manage support tickets and drive problems to resolution.
• Follow-up with colleagues to ensure issues are resolved.
• Create and maintain technical documentation on installation of software, configuration of hardware and problem troubleshooting.
• To effectively identify, assess, monitor and mitigate risks in line with the Societies risk management framework and regulatory expectations.
What you will bring:
• Previous experience of working in a customer service role, preferably within an IT environment.
• Good experience/understanding of Microsoft software such as Windows, Outlook and Office.
• Understanding of general hardware, such as desktops and laptops, printers and peripherals.
• Friendly and solutions-focused attitude.
What you can expect from us:
• 25 days holidays, plus Bank Holidays, Birthday Holiday, Celebration Day, Moving House Day.
• Competitive pension with up to 10% employer contribution.
• A comprehensive benefit package.
We are looking for a problem solver who can not only respond to colleague queries but can identify the root cause, implementing change to continually enhance our IT service. You'll mainly work from our head office, but you’ll also be helping our Branch network, so there will be a little travelling.
In this role you will:
• Serve as the first contact with colleagues who need technical assistance, via the phone or email.
• Troubleshoot, diagnose, and resolve technical hardware and software issues.
• Provide excellent customer service, resolving issues efficiently and professionally.
• Deskside assistance in both head office and occasionally within the branch network.
• Manage support tickets and drive problems to resolution.
• Follow-up with colleagues to ensure issues are resolved.
• Create and maintain technical documentation on installation of software, configuration of hardware and problem troubleshooting.
• To effectively identify, assess, monitor and mitigate risks in line with the Societies risk management framework and regulatory expectations.
What you will bring:
• Previous experience of working in a customer service role, preferably within an IT environment.
• Good experience/understanding of Microsoft software such as Windows, Outlook and Office.
• Understanding of general hardware, such as desktops and laptops, printers and peripherals.
• Friendly and solutions-focused attitude.
What you can expect from us:
• 25 days holidays, plus Bank Holidays, Birthday Holiday, Celebration Day, Moving House Day.
• Competitive pension with up to 10% employer contribution.
• A comprehensive benefit package.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.