IT Service Desk Technician
| Posting date: | 01 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 August 2025 |
| Location: | Barrow-In-Furness, Cumbria |
| Remote working: | On-site only |
| Company: | Furness Building Society |
| Job type: | Permanent |
| Job reference: |
Summary
An exciting opportunity has arisen for an innovative and confident individual to join our IT Team. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. We are committed to building a diverse workforce and will consider all applicants.
We are looking for a problem solver who can not only respond to colleague queries but can identify the root cause, implementing change to continually enhance our IT service. You'll mainly work from our head office, but you’ll also be helping our Branch network, so there will be a little travelling.
In this role you will:
• Serve as the first contact with colleagues who need technical assistance, via the phone or email.
• Troubleshoot, diagnose, and resolve technical hardware and software issues.
• Provide excellent customer service, resolving issues efficiently and professionally.
• Deskside assistance in both head office and occasionally within the branch network.
• Manage support tickets and drive problems to resolution.
• Follow-up with colleagues to ensure issues are resolved.
• Create and maintain technical documentation on installation of software, configuration of hardware and problem troubleshooting.
• To effectively identify, assess, monitor and mitigate risks in line with the Societies risk management framework and regulatory expectations.
What you will bring:
• Previous experience of working in a customer service role, preferably within an IT environment.
• Good experience/understanding of Microsoft software such as Windows, Outlook and Office.
• Understanding of general hardware, such as desktops and laptops, printers and peripherals.
• Friendly and solutions-focused attitude.
What you can expect from us:
• 25 days holidays, plus Bank Holidays, Birthday Holiday, Celebration Day, Moving House Day.
• Competitive pension with up to 10% employer contribution.
• A comprehensive benefit package.
We are looking for a problem solver who can not only respond to colleague queries but can identify the root cause, implementing change to continually enhance our IT service. You'll mainly work from our head office, but you’ll also be helping our Branch network, so there will be a little travelling.
In this role you will:
• Serve as the first contact with colleagues who need technical assistance, via the phone or email.
• Troubleshoot, diagnose, and resolve technical hardware and software issues.
• Provide excellent customer service, resolving issues efficiently and professionally.
• Deskside assistance in both head office and occasionally within the branch network.
• Manage support tickets and drive problems to resolution.
• Follow-up with colleagues to ensure issues are resolved.
• Create and maintain technical documentation on installation of software, configuration of hardware and problem troubleshooting.
• To effectively identify, assess, monitor and mitigate risks in line with the Societies risk management framework and regulatory expectations.
What you will bring:
• Previous experience of working in a customer service role, preferably within an IT environment.
• Good experience/understanding of Microsoft software such as Windows, Outlook and Office.
• Understanding of general hardware, such as desktops and laptops, printers and peripherals.
• Friendly and solutions-focused attitude.
What you can expect from us:
• 25 days holidays, plus Bank Holidays, Birthday Holiday, Celebration Day, Moving House Day.
• Competitive pension with up to 10% employer contribution.
• A comprehensive benefit package.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.