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Senior Service Desk Analyst
| Dyddiad hysbysebu: | 29 Gorffennaf 2025 |
|---|---|
| Cyflog: | £31,516.00 i £38,364.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £31516.00 - £38364.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Awst 2025 |
| Lleoliad: | Lake View, Cwmbran, NP44 3HR |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | H9040-25-1106 |
Crynodeb
The post holder will provide first-line technical support to users of Aneurin Bevan University Health Board (ABUHB) Digital, Data & Technology services. This includes incident management, request fulfilment, and problem diagnosis and resolution across a broad range of hardware and software systems. The Senior Service Desk Analyst plays a key role in ensuring high-quality, customer-focused support in line with agreed service levels and the ABUHB Digital Strategy.In addition, the post holder will actively support and mentor junior team members to foster skills development and service improvement.