Resident Liaison Officer
| Dyddiad hysbysebu: | 25 Gorffennaf 2025 |
|---|---|
| Cyflog: | £20,000 i £30,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £25,000 - £31,000 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Awst 2025 |
| Lleoliad: | W9 2AR |
| Cwmni: | Morgan Sindall Property Services |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | MSPS194424 |
Crynodeb
Full time - Fixed Term 12 months
We are looking to recruit a Resident Liaison Officer, to join our Westminster Gas, based from our Westminster office, W9 2AR
About the Role
Working to deliver the best quality service, you’ll be responsible for a first-class liaison and administrative support to our project team, liaising with a wide and diverse customer base, in a professional and efficient manner.
Swiftly resolving and advising residents, you will log all complaints received in accordance with our policy and procedures, ensuring agreed targets are delivered within your service area.
Key attributes to this role are as follows:
- Social Housing background.
- Service delivery experience in resident engagement, customer feedback and complaints management.
- Passionate about service delivery, employee and resident engagement.
- Can do attitude and attributes perfected to deliver first time fix solutions.
- Excellent communication skills
- Ability to work with in a team to support operational delivery communicating with the resident on their requirements, delivery requirements and finding a solution.
- Must be able to drive.
- No hybrid working, must be able to work from main office located at Maida Vale.
- Good level of written English e.g. ability to communicate with client, workers and suppliers.
- Good computer skills including PDA usage.
- Good project management skills.
- Good communication skills e.g. ability to communicate with different stakeholders.
About You
Candidates will have excellent customer service experience, ideally within a social housing environment, working as a Liaison Officer, coupled with the ability to establish and maintain effective customer relationships. Well organised, you’ll have excellent verbal and written communication skills with the aptitude to communicate at all levels and will be IT literate.
Benefits
- Company Van (work use only)
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday plus Bank Holidays
- Enhanced Pension Plan
- Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday Schemes
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
- Company Uniform
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd