Credit Control Manager
| Dyddiad hysbysebu: | 25 Gorffennaf 2025 |
|---|---|
| Cyflog: | £40,000 i £45,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | plus excellent benefits |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Awst 2025 |
| Lleoliad: | Manchester, Greater Manchester, m600ag |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Co-op Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1056622_1753446995 |
Crynodeb
Credit Control Manager
£40,000 - £45,000 plus benefits (Work Level 6A)
Manchester city centre - we're now working in a hybrid way, with colleagues dividing their time between home/remote working and 2 days a week in the office.You can find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy
We're looking for a Credit Control Manager to join Co-op Business Services (CBS). CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You'll play a key role in helping CBS to support and realise our group vision of 'co-operating to build more value for member-owners every day'.
As a Credit Control Manager, you'll provide crucial financial assistance for our colleagues across the business, guiding the Credit Control team through large-scale transformation projects and making sure our colleagues always deliver a great service. You'll be recognised as an expert in your field and have a key role to play in defining the credit control strategy and collections process.
We'll look to you to lead the end-to-end credit control process to make sure we have complete, accurate and timely collections with minimal financial loss to support the commercial performance of our business, and the effective management of our working capital. If you can inspire a team, meet challenging deadlines and have experience working in a shared services environment, we can offer you the chance to build a career with a business that always puts people at the heart of its strategy.
What you'll do
* Manage the end-to-end credit control process to make sure we have complete, accurate and timely collections with minimal financial loss
* Make sure customer queries are resolved quickly and accurately by the team
* Design and implement an end-to-end credit control process which results in achieving cash optimisation targets agreed with our senior business leaders
* Develop and implement a robust control framework which supports an accurate and effective end-to-end credit control process
* Lead the team through a significant period of transformation and change and support any change programmes with design decisions that result in an efficient and effective credit control process
* Support the team in driving continuous improvement of processes, procedures, and best practice
* Drive a high performance culture through coaching and developing the team
* Be responsible for the accuracy and timely sharing of cash forecasts with relevant partners
* Build strong working relationships with senior leaders across the different business areas
* Manage the effectiveness of third-party suppliers, seeking the best return on investment
This role would suit people who have
* An excellent understanding of credit control best practices
* Previous experience working in a shared services environment
* Experience of project implementation
* Experience of using Finance/Accounts Receivable tools such as SAP
* The ability to confidently use Microsoft Excel to a high level (Pivot tables, V-Looks, Formulas, Functions etc.)
* Strong relationship-building skills with the ability to operate with senior leaders across the business, challenging and influencing where necessary
* Proven experience of leading, mentoring and developing a team of 4+ colleagues
Why Co-op?
If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).
* An annual bonus (based on personal and business performance)
* 28 days holiday (rising to 32 with service) plus bank holidays
* A pension with up to 10% employer contributions
* Access to a subsidised onsite gym (at our Manchester HQ)
* Coaching and training to support your career development
* Wagestream app - giving you access to a percentage of your pay as you earn
At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.
Building a diverse environment
We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing
Please note that we may close applications for this role early.
As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.
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