Lead Service Designer

Posting date:	23 July 2025
Salary:	£213.62 per day
Additional salary information:	per day PAYE
Hours:	Full time
Closing date:	21 August 2025
Location:	Cardiff, CF11 9AD
Company:	Triumph Consultants Ltd
Job type:	Temporary
Job reference:	REACH4362

Summary

What's involved with this role:

JOB TITLE: Lead Service Designer
REF: REACH4362
Pay rate: £213.62 per day PAYE
Working Arrangement: Predominantly Remote with some travel to offices in Cardiff.



The role:

we are seeking an experienced Lead Service Designer to support the delivery of key GP service projects and activities. You will play a pivotal role in shaping user-centred design approaches within a complex health and care landscape.

You will lead on research and service design activities, influence senior stakeholders, and coach teams to adopt best practices in user research and agile service development.

Mainly Remote working. Good chance of project extension for the right candidate.

Key Responsibilities:

Supervise and develop other user researchers to assure and improve research practice.
Coach, train and mentor others and give direction on which tools or methods to use.
Responsible for delivery of a core training programme on specialist research processes across the wider directorate programme and services.
Act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.
Effectively get buy-in from the organisation.



What the client is looking for:

Educated to Masters level or equivalent qualification / experience
Practical experience, working at this level, across the range of work procedures and practices.
FEDIP Senior Practitioner, or equivalent recognised Advanced Professional qualification is desirable
Proven experience as a senior user researcher or service designer.
Strong understanding of digital technologies and Agile delivery.
Demonstrated experience of a broad range of user research methodologies.
Strong communication and interpersonal skills.
CXA - Certified User Experience Analyst is desirable
Information Acquisition skills to understand a problem or situation and devising a means of resolving them.
Agility skills to adapt style and approach to meet the needs of different audiences.



How to Apply

Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us

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Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.



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Job Ref: REACH4362


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.