RMC Call Processor
| Dyddiad hysbysebu: | 22 Gorffennaf 2025 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Awst 2025 |
| Lleoliad: | Wellington, Telford, TF1 1LX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | D9942-25-0021 |
Crynodeb
Receive & process referrals from GP practices via e-Referrals, as per the RMC Standard Operational Procedures (SOPs), ensuring that the referral packages are complete and inputting all relevant data to the RMC & e-Referrals IT systems Engage with patients (both by calling-out & receiving telephone calls) who require a first out-patient consultant appointment, enabling them firstly to make an informed choice of Provider and to book an appointment, using RMC SOPs and standard call-scripts Generate correspondence to patients and to Providers Ensure prompt & accurate input of all relevant information to RMC & e-Referrals IT systems Ensure that all complaints, comments and suggestions received are logged and dealt with appropriately, resolving where possible and escalating to RMC Supervisor when appropriate Ensure compliance at all times with NHS standards of information governance (in particular patient confidentiality & data protection), both within ones own practice and also in the RMC team Perform general administrative duties (e.g. photocopying; word processing of standard documents & letters; email circulations) when required. NB: Post holder must have a standard level of keyboard skills and be able to use Microsoft Word and Excel To contribute to producing reports on referrals activity as required Maintain a flexible/adaptable approach to the work of the RMC in order to meet various performance standards