Diary Coordinator
| Posting date: | 22 July 2025 |
|---|---|
| Salary: | £28,188.28 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 20 August 2025 |
| Location: | Kent, ME14 1XQ |
| Company: | Dignity |
| Job type: | Permanent |
| Job reference: | MP-62329-2739 |
Summary
Position: Diary Coordinator
Location: Dignity Funerals Ltd, Folkestone
Job Type: Full-time, permanent
Salary: £28,188.28 per annum
We’re looking for an organised and proactive individual to join our team at Dignity Funerals Ltd as a Diary Coordinator. In this pivotal role, you’ll ensure the smooth delivery of funeral services by expertly managing schedules, resources, and communications across our care centres.
Based at our branch in Folkestone, you’ll help oversee the logistical flow from first contact to final goodbye, coordinating vehicles, staff, and key documentation — all while maintaining exceptional standards of care and professionalism.
Why This Role Matters
At Dignity, we believe that every farewell deserves care, dignity, and respect. As a Diary Coordinator, you’ll be instrumental in making that happen — ensuring everything behind the scenes runs smoothly, so our clients receive seamless service during life’s most sensitive moments.
The Role
This is a highly responsible and dynamic position that requires strong coordination, problem-solving, and communication skills. You’ll work closely with the wider team to manage schedules and respond to daily operational demands.
Key Responsibilities:
- Create and manage rota schedules for fleet and personnel based on funeral volumes
- Oversee logistics for removals, funeral bookings, and transportation of the deceased
- Coordinate documentation and liaise with third parties (e.g., doctors) to ensure smooth operations
- Allocate resources efficiently and monitor costs, striving to minimise inefficiencies
- Maintain high standards in Health and Safety compliance across all working practices
- Support out-of-hours duties as required
About You
We’re looking for someone who:
- Is goal-oriented and committed to delivering results under pressure
- Communicates clearly, confidently, and compassionately
- Can think critically and solve operational problems efficiently
- Has strong organisational skills and attention to detail
- Works well independently and as part of a team
- Is comfortable with digital tools and willing to learn new systems
- Is flexible and responsive to the changing needs of the service
- Understands the importance of empathy in emotionally sensitive situations
What We Offer
- A meaningful career supporting families in difficult times
- Full training and opportunities for career development
- 30 – 33 days annual leave, inclusive of bank holidays
- Company pension, life assurance, and employee assistance programme
- Uniform and all necessary equipment provided
- Annual company bonus
We wouldn’t be able to provide this essential service without our people. If you’d like to be part of a compassionate team dedicated to delivering the highest standards of care — we’d love to hear from you.
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Now we are building the UK’s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country’s largest will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
FCA Statement
We’re regulated by the FCA, so some roles may be subject to background checks
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.