Student Support Advisor
| Dyddiad hysbysebu: | 22 Gorffennaf 2025 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 05 Awst 2025 |
| Lleoliad: | Preston, Lancashire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | University of Central Lancashire |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 0898-25 |
Crynodeb
About the role:
The University of Lancashire is seeking to appoint a Student Support Advisor to join our Student Support team. They will provide a gateway into Student Services in the Student Centre at our Preston Campus by offering a single point of contact for all student related queries throughout a student’s journey.
This role is focused on helping students make the most of their university experience by providing high-quality support for all aspects of university life. You will deliver exceptional customer service by engaging with students and staff in a busy customer-facing environment.
This role involves responding to initial inquiries via telephone, email, or face-to-face interactions, providing accurate advice and guidance, and maintaining clear and detailed records. You will also promote Student Services through presentations and drop-in sessions on campus, as well as supporting key events such as open days.
About you:
The successful candidate will have experience in a busy customer facing helpdesk or similar role and the ability to provide excellent customer service by proactively collaborating with customers and colleagues to resolve issues efficiently.
GCSE Maths and English at grade C/4 or above or equivalent experiential learning are a requirement of this role.
Additional information:
You will be required to work on a rota basis, which will include some evening and weekend working.
The University of Lancashire is seeking to appoint a Student Support Advisor to join our Student Support team. They will provide a gateway into Student Services in the Student Centre at our Preston Campus by offering a single point of contact for all student related queries throughout a student’s journey.
This role is focused on helping students make the most of their university experience by providing high-quality support for all aspects of university life. You will deliver exceptional customer service by engaging with students and staff in a busy customer-facing environment.
This role involves responding to initial inquiries via telephone, email, or face-to-face interactions, providing accurate advice and guidance, and maintaining clear and detailed records. You will also promote Student Services through presentations and drop-in sessions on campus, as well as supporting key events such as open days.
About you:
The successful candidate will have experience in a busy customer facing helpdesk or similar role and the ability to provide excellent customer service by proactively collaborating with customers and colleagues to resolve issues efficiently.
GCSE Maths and English at grade C/4 or above or equivalent experiential learning are a requirement of this role.
Additional information:
You will be required to work on a rota basis, which will include some evening and weekend working.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.