Student Support Advisor
| Posting date: | 22 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 05 August 2025 |
| Location: | Preston, Lancashire |
| Remote working: | On-site only |
| Company: | University of Central Lancashire |
| Job type: | Permanent |
| Job reference: | 0904-25 |
Summary
Job details
When you work for the University of Lancashire, you’ll be part of a thriving community of talent that’s united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you’ll be playing a vital part in helping us achieve our vision.
About the role:
The University of Lancashire is seeking to appoint a Student Support Advisor to join our Student Support team. They will provide a gateway into Student Services in the Student Centre at our Preston Campus by offering a single point of contact for all student related queries throughout a student’s journey.
This role is focused on helping students make the most of their university experience by providing high-quality support for all aspects of university life. You will deliver exceptional customer service by engaging with students and staff in a busy customer-facing environment.
This role involves responding to initial inquiries via telephone, email, or face-to-face interactions, providing accurate advice and guidance, and maintaining clear and detailed records. You will also promote Student Services through presentations and drop-in sessions on campus, as well as supporting key events such as open days.
About you:
The successful candidate will have experience in a busy customer facing helpdesk or similar role and the ability to provide excellent customer service by proactively collaborating with customers and colleagues to resolve issues efficiently.
GCSE Maths and English at grade C/4 or above or equivalent experiential learning are a requirement of this role.
Additional information:
You will be required to work on a rota basis, which will include some evening and weekend working.
When you work for the University of Lancashire, you’ll be part of a thriving community of talent that’s united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you’ll be playing a vital part in helping us achieve our vision.
About the role:
The University of Lancashire is seeking to appoint a Student Support Advisor to join our Student Support team. They will provide a gateway into Student Services in the Student Centre at our Preston Campus by offering a single point of contact for all student related queries throughout a student’s journey.
This role is focused on helping students make the most of their university experience by providing high-quality support for all aspects of university life. You will deliver exceptional customer service by engaging with students and staff in a busy customer-facing environment.
This role involves responding to initial inquiries via telephone, email, or face-to-face interactions, providing accurate advice and guidance, and maintaining clear and detailed records. You will also promote Student Services through presentations and drop-in sessions on campus, as well as supporting key events such as open days.
About you:
The successful candidate will have experience in a busy customer facing helpdesk or similar role and the ability to provide excellent customer service by proactively collaborating with customers and colleagues to resolve issues efficiently.
GCSE Maths and English at grade C/4 or above or equivalent experiential learning are a requirement of this role.
Additional information:
You will be required to work on a rota basis, which will include some evening and weekend working.
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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.