Technical Support Admin Assistant
| Posting date: | 22 July 2025 |
|---|---|
| Salary: | £13.26 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 20 August 2025 |
| Location: | Sunderland, Tyne and Wear, SR2 8QR |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Sunderland 5272773 |
Summary
What's involved with this role:
Job Title: Technical Support Admin Assistant
Ref: Sunderland 5272773
Pay rate: £13.26 per hour PAYE
A DBS may be required for this role.
The role:
We are seeking a Technical Support Admin Assistant to provide support in the organisation and administration of Waste Education tasks, including coordination, task allocation, and updating relevant IT systems.
You will deliver excellent customer care by liaising directly with customers to verify eligibility for additional refuse services.
Key responsibilities:
Act as the main support contact for Waste Education Team Environmental Services, handling customer queries, updating records, and advising on proper waste disposal and liaising with Waste Education Officers to resolve issues promptly
Collaborate with other Council departments and external partners as needed and handle enquiries from clients, council members, and stakeholders
Build and maintain strong relationships with internal teams and external contacts to improve services
Manage service requests received via CRM, email, phone, or in person and help streamline processes using IT systems
Provide timely, accurate responses to all enquiries
Maintain organised records; confidently manage customer calls and follow-up actions
Use CRM systems like BARTEC Collective to track and update service activities; support staff monitoring under Lone Working policies
Create and manage databases from Refuse Crew Activity to track recycling compliance and outcomes from Waste Education Officer interventions
What the client is looking for:
Holds a relevant qualification or has equivalent experience in the field
Strong operational experience within the service area, including knowledge of statutory and legislative requirements
Delivers high-quality administrative and coordination tasks across a range of functions
Proficient in Microsoft Office, Teams and systems such as SAP, Goss, Dynamics, Power BI and confident in producing, interpreting, and presenting performance data
Communicates clearly and professionally with residents, ensuring accurate and meaningful information is recorded to meet both resident and Council needs
Acts as a subject matter expert, contributing to larger projects or leading smaller ones independently
Demonstrates empathy and understanding of resident needs while balancing organisational constraints
Provides specialist clerical, financial and transactional support to ensure team effectiveness and able to produce and analyse management reports
Resolves escalated internal and external queries through sound analysis and application of policy
Maintains compliance records in line with regulatory and policy requirements
Serves as a key contact for colleagues on waste education processes and issues
Possesses solid knowledge of statutory duties and reporting requirements; maintains accurate records in accordance with Council policies
Identifies and recommends improvements to processes
Understands waste and recycling services and consideration of obstacles to compliance
Supports policy development and advises colleagues based on up-to-date regulations and Council priorities
Conducts detailed analysis to solve problems and inform decision-making using data and evidence
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
1
Job Ref: Sunderland 5272773
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.