Revenues and Benefits Customer Service Advisor
| Posting date: | 21 July 2025 |
|---|---|
| Salary: | £16.09 per hour |
| Hours: | Full time |
| Closing date: | 20 August 2025 |
| Location: | Sittingbourne, Kent, ME10 3HT |
| Company: | Daniel Owen Ltd |
| Job type: | Temporary |
| Job reference: | 210720232_1753106165 |
Summary
Revenues and Benefits Customer Service Advisor
Sittingbourne, Kent
Temporary 16 weeks
Monday - Friday (30 hours)
£16.09 PAYE
Social Housing Experience Needed
Daniel Owen are proud to be representing a well-known company based in the Sittingbourne, Kent area who are looking for a highly skilled Revenues and Benefits Customer Service Advisor to join their team.
Duties - Revenues and Benefits Customer Service Advisor
- To answer phone calls relating to Revenues & Benefits in a timely manner, always ensuring high levels of customer To interpret queries/problems that are generated by customers in order to generate solutions to meet their needs whilst the customer is on the phone with you
- Promote and encourage self service and online services, including ebilling and client wide notifications, whilst recognising vulnerability and where there may be the need to support residents through their enquiry
- To ensure confidentiality of all evidence/information held on all systems accessed
- Ensuring customer data is up to date, this includes correct spellings of names, adding first names to accounts/profiles, email addresses and telephone numbers
- Through active listening and conversation have an awareness of other support and benefits/assistance that customers may be entitled to and signposting customers as appropriate
- Responsibility for recognising signs of fraudulent claims, understand what key information should be recorded and following the correct referral process
- To apply operating standards when responding to each enquiry and to follow the clients complaints procedure when appropriate Tasks to be carried out with customer on the phone include:
- Setting up Tax arrangements and payment plans for customers
- Reprofile Tax accounts to ensure instalments are correct
- Make changes to customers payment method and instalment due dates as well as taking payments and signposting to self service
- Set up direct debits
- Send copy bills on request