Enquiries & Applicant Support Assistant
| Posting date: | 21 July 2025 |
|---|---|
| Salary: | £24,344 to £25,733 per year |
| Hours: | Full time |
| Closing date: | 17 August 2025 |
| Location: | Plymouth, South West England |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | University of Plymouth |
| Job type: | Permanent |
| Job reference: | B0771 |
Summary
About the role
Under the guidance of the Enquiry and Applicant Support Manager for Enquiries and Admissions Service, the post holder will be required to support the delivery of a comprehensive, customer focused, integrated, cost effective and progressive enquiries and conversion provision.
You will:
• Support the Enquiry and Applicant Support Manager, Senior Officer & Officers to develop & maintain effective working relationships with faculties & other departments.
• Be part of a dedicated frontline team delivering and promoting high level customer focus in order to support the prospective applicant and applicant & student journey. Increase conversion from enquiry to application and offer & enrolment ensuring accurate and timely information and guidance to pre and post application enquirers across a range of platforms/channels.
• Embrace cross team working between internal and external stakeholders to deliver timely, effective and customer friendly conversion activities for all programmes. This includes working closely across Plymouth Global Directorate and collaboratively with all Faculties and other directorates.
You will have:
• Knowledge of Microsoft Word/Excel/Outlook/and databases
• Knowledge of student recruitment and admissions in Higher Education
• Numeracy & literacy at sencondary education level or demonstrable equivalent experience
• Educational attainment at further education level or demonstrable equivalent experience
This is a full-time position working 37 hours per week on a permanent basis.
For this role, you will need to be on site 4 days a week. Although we can acommodate working from home for this role, flexibility to be on-site will be expected due to business needs.
For an informal discussion to find out more about the role then please contact Jayne Hines : by email at Jayne.hines@plymouth.ac.uk or by telephone on 07789401446
For more information about the job and the person specification, please refer to the job description.
Application Process
Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, and experience elements of the job description in your supporting statement.
Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.
Our Offer
When joining us, you will receive:
• Generous annual leave: 25 Days Annual Leave plus Bank Holidays & Closure Days
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery
A summary of our comprehensive benefits can be viewed here.
Additional Information
The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter, please visit our Equality, Diversity and Inclusion webpages.
Under the guidance of the Enquiry and Applicant Support Manager for Enquiries and Admissions Service, the post holder will be required to support the delivery of a comprehensive, customer focused, integrated, cost effective and progressive enquiries and conversion provision.
You will:
• Support the Enquiry and Applicant Support Manager, Senior Officer & Officers to develop & maintain effective working relationships with faculties & other departments.
• Be part of a dedicated frontline team delivering and promoting high level customer focus in order to support the prospective applicant and applicant & student journey. Increase conversion from enquiry to application and offer & enrolment ensuring accurate and timely information and guidance to pre and post application enquirers across a range of platforms/channels.
• Embrace cross team working between internal and external stakeholders to deliver timely, effective and customer friendly conversion activities for all programmes. This includes working closely across Plymouth Global Directorate and collaboratively with all Faculties and other directorates.
You will have:
• Knowledge of Microsoft Word/Excel/Outlook/and databases
• Knowledge of student recruitment and admissions in Higher Education
• Numeracy & literacy at sencondary education level or demonstrable equivalent experience
• Educational attainment at further education level or demonstrable equivalent experience
This is a full-time position working 37 hours per week on a permanent basis.
For this role, you will need to be on site 4 days a week. Although we can acommodate working from home for this role, flexibility to be on-site will be expected due to business needs.
For an informal discussion to find out more about the role then please contact Jayne Hines : by email at Jayne.hines@plymouth.ac.uk or by telephone on 07789401446
For more information about the job and the person specification, please refer to the job description.
Application Process
Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, and experience elements of the job description in your supporting statement.
Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.
Our Offer
When joining us, you will receive:
• Generous annual leave: 25 Days Annual Leave plus Bank Holidays & Closure Days
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery
A summary of our comprehensive benefits can be viewed here.
Additional Information
The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter, please visit our Equality, Diversity and Inclusion webpages.