Repairs and Maintenance Administrator - East London
| Dyddiad hysbysebu: | 18 Gorffennaf 2025 |
|---|---|
| Cyflog: | £13.00 i £15.05 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Awst 2025 |
| Lleoliad: | East London, London |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Morgan Hunt UK Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Morgan Hunt currently requires a Repairs and Maintenance Administrator for Housing Trust based in East London on a Temporary basis
Pay Rate from: £13ph to 15ph pending on experience
Hours: 37 hrs Mon to Fri – 9am to 5pm 2 days Hybrid and 3 days office based – Must be in office every Wednesday
Location: East London
Duration : 6 month on going contract
Suitable Candidates
Experience of working in a social housing/contractor setting using a housing maintenance database
Experience of delivering front line repairs/defects/compliance servicing contracts
Housing knowledge for standards of customer service
MAIN OBJECTIVES OF THE JOB
• To provide support to the Asset Management Team by providing administration and financial support to ensure the effective and efficient delivery of a range of property maintenance, investment and compliance work streams. These include responsive repairs, voids investment works, external maintenance contracts and other client property functions.
• To support the delivery of a customer focused reactive maintenance property repairs service to trust tenants.
MAIN DUTIES AND RESPONSIBILITIES
• Respond to all enquiries regarding repairs, giving general advice and assistance and ensuring an effective response to requests for repairs and maintenance services.
• Respond promptly to emergency and urgent maintenance queries to safeguard customers and property.
• Answer telephone calls/emails from contractors and help with any job queries and enquiries and maintain good customer relations
• Ensure all works orders are completed and recorded accurately within agreed targets.
• Regularly monitor all job costings and works, taking appropriate action to ensure that expenditure is within budget.
• Oversee the invoice process, ensuring PO’s are raised and coded accurately and on time.
• Provide support on disrepair cases
• Provide data on a regular basis to assist in monitoring contractor’s performance and the customer experience.
• Arrange meetings, take minutes and circulate agenda and monitor action plans.
• Project a positive image by providing an excellent level of customer service to all customers, including managing complaints.
• Work collaboratively with others across the business and with key stakeholders.
• Provide administrative support for management of planned maintenance
programme and cyclical works.
• Gather resident survey information via phone calls and paper based postal surveys.
• To work flexibly with colleagues and ensure adequate departmental and office cover at all times.
• To liaise with other departments, public, statutory and voluntary agencies, as required, to ensure the delivery of the repairs and maintenance service.
• To provide excellent repairs and maintenance services to customers in accordance with the Association’s policies, procedures and service standards.
Pay Rate from: £13ph to 15ph pending on experience
Hours: 37 hrs Mon to Fri – 9am to 5pm 2 days Hybrid and 3 days office based – Must be in office every Wednesday
Location: East London
Duration : 6 month on going contract
Suitable Candidates
Experience of working in a social housing/contractor setting using a housing maintenance database
Experience of delivering front line repairs/defects/compliance servicing contracts
Housing knowledge for standards of customer service
MAIN OBJECTIVES OF THE JOB
• To provide support to the Asset Management Team by providing administration and financial support to ensure the effective and efficient delivery of a range of property maintenance, investment and compliance work streams. These include responsive repairs, voids investment works, external maintenance contracts and other client property functions.
• To support the delivery of a customer focused reactive maintenance property repairs service to trust tenants.
MAIN DUTIES AND RESPONSIBILITIES
• Respond to all enquiries regarding repairs, giving general advice and assistance and ensuring an effective response to requests for repairs and maintenance services.
• Respond promptly to emergency and urgent maintenance queries to safeguard customers and property.
• Answer telephone calls/emails from contractors and help with any job queries and enquiries and maintain good customer relations
• Ensure all works orders are completed and recorded accurately within agreed targets.
• Regularly monitor all job costings and works, taking appropriate action to ensure that expenditure is within budget.
• Oversee the invoice process, ensuring PO’s are raised and coded accurately and on time.
• Provide support on disrepair cases
• Provide data on a regular basis to assist in monitoring contractor’s performance and the customer experience.
• Arrange meetings, take minutes and circulate agenda and monitor action plans.
• Project a positive image by providing an excellent level of customer service to all customers, including managing complaints.
• Work collaboratively with others across the business and with key stakeholders.
• Provide administrative support for management of planned maintenance
programme and cyclical works.
• Gather resident survey information via phone calls and paper based postal surveys.
• To work flexibly with colleagues and ensure adequate departmental and office cover at all times.
• To liaise with other departments, public, statutory and voluntary agencies, as required, to ensure the delivery of the repairs and maintenance service.
• To provide excellent repairs and maintenance services to customers in accordance with the Association’s policies, procedures and service standards.