IT Technical Support Analyst
| Posting date: | 18 July 2025 |
|---|---|
| Salary: | £31,552 to £35,632 per year |
| Additional salary information: | dependent on experience (pay award pending) |
| Hours: | Full time |
| Closing date: | 17 August 2025 |
| Location: | Letchworth Garden City, Hertfordshire |
| Remote working: | On-site only |
| Company: | North Herts Council |
| Job type: | Permanent |
| Job reference: | CUST2952 |
Summary
The Role
An exciting opportunity for you to work within the Councils IT Department providing 2nd line IT Helpdesk support to the council’s user base and elected members.
You will be key in supporting the Helpdesk Team Leader, Senior Technical / Development & Cyber Security Officer & IT Technical Operations Manager delivering technical assistance to all customers across the council along with supporting IT project delivery on new and exciting challenges.
The Experience you will bring
We are looking for someone with knowledge & experience in supporting hardware and software along with experience within a network environment. You must have the ability to troubleshoot and diagnose problems with a keenness to learn new skills.
You will need good customer service skills, be able to work as part of a close team, with an attention to detail and able to prioritise a complex workload in a busy environment
Please note, this role is office based
Please note, the successful applicant for the above post will be background checked with the Disclosure and Barring Service.
About Us
North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council has a clear vision: We put people first and deliver sustainable services, to enable a brighter future together.
Why work with us?
We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.
Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites.
At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job.
If you would like an informal chat about the post, you can contact Daniel Crowhurst, Senior Technical / Development & Cyber Security Officer on 01462 474408 or Salman Rafique on 01462 474320
Please note, we reserve the right to close this vacancy early if we receive sufficient suitable applications. Therefore, if you are interested, please submit your application as early as possible.
Closing Date: Noon 21/08/2025
Interviews: Week commencing 01/09/2025
An exciting opportunity for you to work within the Councils IT Department providing 2nd line IT Helpdesk support to the council’s user base and elected members.
You will be key in supporting the Helpdesk Team Leader, Senior Technical / Development & Cyber Security Officer & IT Technical Operations Manager delivering technical assistance to all customers across the council along with supporting IT project delivery on new and exciting challenges.
The Experience you will bring
We are looking for someone with knowledge & experience in supporting hardware and software along with experience within a network environment. You must have the ability to troubleshoot and diagnose problems with a keenness to learn new skills.
You will need good customer service skills, be able to work as part of a close team, with an attention to detail and able to prioritise a complex workload in a busy environment
Please note, this role is office based
Please note, the successful applicant for the above post will be background checked with the Disclosure and Barring Service.
About Us
North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council has a clear vision: We put people first and deliver sustainable services, to enable a brighter future together.
Why work with us?
We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.
Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites.
At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job.
If you would like an informal chat about the post, you can contact Daniel Crowhurst, Senior Technical / Development & Cyber Security Officer on 01462 474408 or Salman Rafique on 01462 474320
Please note, we reserve the right to close this vacancy early if we receive sufficient suitable applications. Therefore, if you are interested, please submit your application as early as possible.
Closing Date: Noon 21/08/2025
Interviews: Week commencing 01/09/2025