Business Support Admin Officer
| Posting date: | 17 July 2025 |
|---|---|
| Salary: | £19.46 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 15 August 2025 |
| Location: | Wembley, London, HA9 0FJ |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Brent 5272570 |
Summary
What's involved with this role:
Job Title: Business Support Admin Officer
Ref: Brent 5272570
Pay rate: £19.46 per hour PAYE
The role:
A proficient and customer focused Business Support Admin Officer is required to provide an efficient and professional day to day administrative supportive to Enforcement Agents.
Key responsibilities:
To provide a customer focused bailiff service and be actively committed to equality in service provision and sensitive to the needs of customers
To have professional competence in all aspects of internal and external customer enquiries and to ensure that all customers receive a courteous, approachable, helpful and professional service
To support the efficient and effective collection of revenue in accordance with legislation and service objectives
Manage own workload and deal with casework to conclusion to achieve results.
Serve as the first point of contact for the enforcement team, handling all incoming post, calls, and emails professionally and efficiently
Collect debts in line with legislation, council policies, and data protection guidelines
Gather customer information, arrange payment plans, and process updates to payment methods
Handle and account for payments, receipts, and related documents in line with council procedures
Update and amend accounts to maximise debt recovery
Make enquiries to establish the whereabouts of absconded debtors
Work closely and co-operate with contractors retained by the council for enforcement of debts
Coordinate collection actions when individuals owe multiple debts
Offer advice, support, and referrals (e.g. to Money Advice or CAB) to uphold high customer care standards
Review service complaints and escalate to the Enforcement Manager when appropriate
Maintain accurate records and ensure data quality standards are met for timely reporting and input
What the client is looking for:
Minimum educational level of GCSE Maths and English at grade C
Strong knowledge of enforcement legislation, including Commercial Rent recovery, Council Tax, Business Rates, Sundry debts, Housing Benefit overpayments, insolvency, and enforcement agent powers
Solid understanding of customer service and welfare rights issues
Proven experience in revenue enforcement or a similar environment
Skilled in adapting and following administrative procedures to support service needs.
Accurate and confidential data input and management expertise
Proficient in standard Office software (Word, Excel, etc.)
Experience providing business support in fast-paced settings and handling difficult customers
Excellent interpersonal skills and communication skills
Trusted to handle confidential/sensitive information with integrity
Persuasive and diplomatic, with strong influencing and negotiation skills
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Brent 5272570
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.