Head of Client Relationships Childcare & Early Years
| Dyddiad hysbysebu: | 16 Gorffennaf 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Awst 2025 |
| Lleoliad: | remote |
| Cwmni: | Impact Futures |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 96 |
Crynodeb
Job Advert
Are you a natural leader with a passion for delivering exceptional customer experiences and growing high-performing teams?
Do you have strong experience in the education or apprenticeship sector?
Impact Futures UK and The Childcare Company are looking for a Head of Relationships – Childcare & Early Years to join our dynamic
team. In this exciting and rewarding role, you’ll lead and inspire our Relationship Managers to deliver exceptional service and
drive growth across our childcare and early years client portfolio.
This is a hybrid role, requires national travel to strategically deliver the level of service required across your teams. You must
have full access to a vehicle and a clean UK driving licence
The Role:
The primary purpose of this role is to lead the Childcare & Early Years Relationships team to deliver high levels of performance.
Reporting directly into the Customer Success Director, you will be pivotal in shaping the Client Relationship approach for TCC.
The role requires strong leadership, strategic thinking, the ability to lead and manage and inspire a diverse team. This is an
exciting and highly rewarding role; you will position the organisation to have a strong presence through the teams you lead and
manage with a solution focussed approach. The role is fast paced and demands resilience, leadership, and a desire to achieve. In
return you will achieve job satisfaction, high performances and be part of future growth in the commercial division.
The role will involve:
- Leading and developing a high-performing Childcare & Early Years Relationships team
- Understanding goals, targets, KPI, MLP`s and challenges to provide personalised support and guidance for your teams.
- Proactively engaging with your teams to identify opportunities for upselling, cross selling our product offer to increase labour
market position
- Developing people strategy to identify succession planning across the team in line with the Direction and wider Commercial
strategy for growth.
- Ensuring a consistently high-quality customer experience across all touchpoints
- Act as a trusted advisor, guiding your teams on best practices and offering insights to new products in our portfolio.
The Benefits
- Bonus scheme
- 25 days holiday plus public and bank holidays
- 3 additional days of paid leave for Christmas Shut down
- Buy an additional 5 days annual leave
- Birthday day off
- Volunteer day
- Enhanced Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- Refer a friend bonus
- Electric car vehicle scheme
- 3% pension contribution using pension provider NEST
- Shopping discount & cash back platform
- Refer a friend bonus
- Employee Financial Wellbeing support
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts
About You
- Minimum 5 years' experience in account management or client relationships within the apprenticeship or education sector
- Proven leadership skills and experience managing a team
- Strong commercial awareness and ability to identify growth opportunities
- A solution-focused, proactive mindset
- Excellent communication, interpersonal and negotiation skills
- Flexibility to travel nationally (must hold a full UK driving licence)
- An understanding of the sector/s; understand the legal, regulatory and ethical frameworks relating to the education and training
sector.
About Us
- Impact Futures and The Childcare Company are some of the UK’s largest independently owned training providers, delivering
apprenticeships and vocational qualifications.
- We have been awarded a prestigious 2-star accreditation for been an outstanding company to work for.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our
continual operational evolution to ensure our learners receive an outstanding learning journey.
- Impact Futures and The Childcare Company are an Equal Opportunities employer and welcome applications from all suitability
qualified persons regardless of their race, disability, religion/belief, sexual orientation or age.
- We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required
for this role.
Are you a natural leader with a passion for delivering exceptional customer experiences and growing high-performing teams?
Do you have strong experience in the education or apprenticeship sector?
Impact Futures UK and The Childcare Company are looking for a Head of Relationships – Childcare & Early Years to join our dynamic
team. In this exciting and rewarding role, you’ll lead and inspire our Relationship Managers to deliver exceptional service and
drive growth across our childcare and early years client portfolio.
This is a hybrid role, requires national travel to strategically deliver the level of service required across your teams. You must
have full access to a vehicle and a clean UK driving licence
The Role:
The primary purpose of this role is to lead the Childcare & Early Years Relationships team to deliver high levels of performance.
Reporting directly into the Customer Success Director, you will be pivotal in shaping the Client Relationship approach for TCC.
The role requires strong leadership, strategic thinking, the ability to lead and manage and inspire a diverse team. This is an
exciting and highly rewarding role; you will position the organisation to have a strong presence through the teams you lead and
manage with a solution focussed approach. The role is fast paced and demands resilience, leadership, and a desire to achieve. In
return you will achieve job satisfaction, high performances and be part of future growth in the commercial division.
The role will involve:
- Leading and developing a high-performing Childcare & Early Years Relationships team
- Understanding goals, targets, KPI, MLP`s and challenges to provide personalised support and guidance for your teams.
- Proactively engaging with your teams to identify opportunities for upselling, cross selling our product offer to increase labour
market position
- Developing people strategy to identify succession planning across the team in line with the Direction and wider Commercial
strategy for growth.
- Ensuring a consistently high-quality customer experience across all touchpoints
- Act as a trusted advisor, guiding your teams on best practices and offering insights to new products in our portfolio.
The Benefits
- Bonus scheme
- 25 days holiday plus public and bank holidays
- 3 additional days of paid leave for Christmas Shut down
- Buy an additional 5 days annual leave
- Birthday day off
- Volunteer day
- Enhanced Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- Refer a friend bonus
- Electric car vehicle scheme
- 3% pension contribution using pension provider NEST
- Shopping discount & cash back platform
- Refer a friend bonus
- Employee Financial Wellbeing support
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts
About You
- Minimum 5 years' experience in account management or client relationships within the apprenticeship or education sector
- Proven leadership skills and experience managing a team
- Strong commercial awareness and ability to identify growth opportunities
- A solution-focused, proactive mindset
- Excellent communication, interpersonal and negotiation skills
- Flexibility to travel nationally (must hold a full UK driving licence)
- An understanding of the sector/s; understand the legal, regulatory and ethical frameworks relating to the education and training
sector.
About Us
- Impact Futures and The Childcare Company are some of the UK’s largest independently owned training providers, delivering
apprenticeships and vocational qualifications.
- We have been awarded a prestigious 2-star accreditation for been an outstanding company to work for.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our
continual operational evolution to ensure our learners receive an outstanding learning journey.
- Impact Futures and The Childcare Company are an Equal Opportunities employer and welcome applications from all suitability
qualified persons regardless of their race, disability, religion/belief, sexual orientation or age.
- We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required
for this role.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.