Client Relationships Manager
| Posting date: | 24 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £32,000 to £35,000 |
| Hours: | Full time |
| Closing date: | 23 August 2025 |
| Location: | remote |
| Company: | Impact Futures |
| Job type: | Permanent |
| Job reference: | 89 |
Summary
Job Advert
Do you have a passion for the Early Years sector and a proven track record in managing apprenticeship partnerships?
Do you thrive on helping clients grow through tailored apprenticeship solutions?
Impact Futures and The Childcare Company are looking for a talented Client Relationships Manager with experience in
apprenticeships, particularly for the Early Years/Childcare sector.
This is a field-based role, it will require national travel to strategically deliver the level of service required for our key
clients. You must have full access to a vehicle and a clean driving licence.
The Role
As an experienced account/relationship manager in the apprenticeship sector who is an advocate of the Early Years sector, you will
have a natural flare for developing partnerships, meeting high expectations and identifying opportunity for growth. You will use
your own initiative and a proactive approach to embedding our full portfolio across the clients you work with. This is an exciting
and highly rewarding role for the right candidate; you will position Impact Futures as an extension to your client’s business,
this requires an effective presence built upon solid foundations of trust, underpinned by your sector knowledge and the strategies
you will influence, develop and implement. The role demands a candidate who is driven, solution focussed, who can collaborate with
internal and external stakeholders at all levels and who has a proven track record of working within a fast-paced environment
whilst setting and achieving high results.
The role will involve:
- Being responsible for managing and developing a portfolio of medium-sized accounts. Success will be measured by growth (revenue)
and the integration of new concepts and initiatives by you, embedding our full portfolio across each client’s business
- Having a clear and precise TNA for each client; underpinning the delivery of your account strategy, including effective
marketing and activity campaigns aligned to the client’s business plan/strategy and delivered within budget
- Fully embedded with external stakeholders and visible across the organisation, ensuring an on-site presence and in-depth
knowledge and understanding of the client’s business and learners on programme
- Maintaining a strong commercial awareness of the training and education sector, including funding streams, apprenticeship
standards and governing bodies (Ofsted, ESFA etc), taking full ownership for your own CPD
The Benefits
- Bonus scheme
- 25 days holiday plus public and bank holidays
- 3 additional days of paid leave for Christmas Shut down
- Buy an additional 5 days annual leave
- Birthday day off
- Volunteer day
- Enhanced Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- Refer a friend bonus
- Electric car vehicle scheme
- 3% pension contribution using pension provider NEST
- Shopping discount & cash back platform
- Refer a friend bonus
- Employee Financial Wellbeing support
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts
About You
- Experience of working in Early Years or alternatively supporting the Early Years sector within the Apprenticeship sector
- Successful and proven background in relationship/account management within the apprenticeship sector, with a solid history of
meeting and exceeding high value targets.
- Experience of developing and presenting solutions made bespoke to a client’s needs through a consultative approach.
- A proven background in generating business via a variety of proactive, innovative methods inclusive of networking and leveraging
and extending existing networks.
Desirable:
- Understand the nature of your sector and the likely forthcoming changes to it. Understand the legal, regulatory and ethical
frameworks relating to the education and training sector.
- Customer knowledge: Know how to analyse the macro and micro environment of individual customers. Understand the challenges and
motivations of your customers and the internal and external factors that impact their decisions. Understand expectations of what
constitutes a high-quality customer experience.
- Solution Development: Use customer insight/requirements underpinned by an excellent level of portfolio and product knowledge.
Analyse and create innovative solutions and propositions that deliver tangible business benefits to customers.
About Us
- Impact Futures and The Childcare Company are some of the UK’s largest independently owned training providers, delivering
apprenticeships and vocational qualifications.
- We have been awarded a prestigious 2-star accreditation for been an outstanding company to work for.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our
continual operational evolution to ensure our learners receive an outstanding learning journey.
- Impact Futures and The Childcare Company are an Equal Opportunities employer and welcome applications from all suitability
qualified persons regardless of their race, disability, religion/belief, sexual orientation or age.
- We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required
for this role.
Do you have a passion for the Early Years sector and a proven track record in managing apprenticeship partnerships?
Do you thrive on helping clients grow through tailored apprenticeship solutions?
Impact Futures and The Childcare Company are looking for a talented Client Relationships Manager with experience in
apprenticeships, particularly for the Early Years/Childcare sector.
This is a field-based role, it will require national travel to strategically deliver the level of service required for our key
clients. You must have full access to a vehicle and a clean driving licence.
The Role
As an experienced account/relationship manager in the apprenticeship sector who is an advocate of the Early Years sector, you will
have a natural flare for developing partnerships, meeting high expectations and identifying opportunity for growth. You will use
your own initiative and a proactive approach to embedding our full portfolio across the clients you work with. This is an exciting
and highly rewarding role for the right candidate; you will position Impact Futures as an extension to your client’s business,
this requires an effective presence built upon solid foundations of trust, underpinned by your sector knowledge and the strategies
you will influence, develop and implement. The role demands a candidate who is driven, solution focussed, who can collaborate with
internal and external stakeholders at all levels and who has a proven track record of working within a fast-paced environment
whilst setting and achieving high results.
The role will involve:
- Being responsible for managing and developing a portfolio of medium-sized accounts. Success will be measured by growth (revenue)
and the integration of new concepts and initiatives by you, embedding our full portfolio across each client’s business
- Having a clear and precise TNA for each client; underpinning the delivery of your account strategy, including effective
marketing and activity campaigns aligned to the client’s business plan/strategy and delivered within budget
- Fully embedded with external stakeholders and visible across the organisation, ensuring an on-site presence and in-depth
knowledge and understanding of the client’s business and learners on programme
- Maintaining a strong commercial awareness of the training and education sector, including funding streams, apprenticeship
standards and governing bodies (Ofsted, ESFA etc), taking full ownership for your own CPD
The Benefits
- Bonus scheme
- 25 days holiday plus public and bank holidays
- 3 additional days of paid leave for Christmas Shut down
- Buy an additional 5 days annual leave
- Birthday day off
- Volunteer day
- Enhanced Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- Refer a friend bonus
- Electric car vehicle scheme
- 3% pension contribution using pension provider NEST
- Shopping discount & cash back platform
- Refer a friend bonus
- Employee Financial Wellbeing support
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts
About You
- Experience of working in Early Years or alternatively supporting the Early Years sector within the Apprenticeship sector
- Successful and proven background in relationship/account management within the apprenticeship sector, with a solid history of
meeting and exceeding high value targets.
- Experience of developing and presenting solutions made bespoke to a client’s needs through a consultative approach.
- A proven background in generating business via a variety of proactive, innovative methods inclusive of networking and leveraging
and extending existing networks.
Desirable:
- Understand the nature of your sector and the likely forthcoming changes to it. Understand the legal, regulatory and ethical
frameworks relating to the education and training sector.
- Customer knowledge: Know how to analyse the macro and micro environment of individual customers. Understand the challenges and
motivations of your customers and the internal and external factors that impact their decisions. Understand expectations of what
constitutes a high-quality customer experience.
- Solution Development: Use customer insight/requirements underpinned by an excellent level of portfolio and product knowledge.
Analyse and create innovative solutions and propositions that deliver tangible business benefits to customers.
About Us
- Impact Futures and The Childcare Company are some of the UK’s largest independently owned training providers, delivering
apprenticeships and vocational qualifications.
- We have been awarded a prestigious 2-star accreditation for been an outstanding company to work for.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our
continual operational evolution to ensure our learners receive an outstanding learning journey.
- Impact Futures and The Childcare Company are an Equal Opportunities employer and welcome applications from all suitability
qualified persons regardless of their race, disability, religion/belief, sexual orientation or age.
- We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required
for this role.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.