Digital Support and Engagement Team Lead
| Dyddiad hysbysebu: | 16 Gorffennaf 2025 |
|---|---|
| Cyflog: | £47,810.00 i £54,710.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £47810.00 - £54710.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Gorffennaf 2025 |
| Lleoliad: | Brockworth, Gloucestershire, GL3 4AW |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9327-25-0682 |
Crynodeb
Lead on Digital projects and work packages that support more efficient working and innovation, managing internal and external project staff, supplier and service contracts, producing appropriate project or performance documentation as required and following best practice. Work within and be aware of NHS guidelines that support information governance, information security, data quality and audit. Provide advice and information on Digital matters to senior management and clinical staff as required. Manage the content of the relevant web applications and sites, to ensure that the information posted by contributors is appropriate, accurate, accessible and up to date and meets governance and Data Protection requirements, liaising with the Trusts Communications Team in doing so. Lead on the delivery of Digital Support, specifically in relation to training & development tools, in cooperation with the GHC Digital Services Team and wider organisational teams. Manage all e-Learning applications and platforms. Oversee the creation, maintenance and delivery of e-Learning content in various formats, e.g. Video, audio, written. Manage all Digital Translation applications and platforms. Oversee the creation, maintenance and delivery of digital translation content in various formats, e.g. Video, audio, written. Oversee the planning, design & delivery of a range of digital development courses for IT & Business applications in classroom, one-to-one and remote online settings. Ensure that the support for colleagues across the Trust is in place and team resources managed appropriately to provide application support, advice and guidance required. To develop, maintain and improve current and future Digital Delivery requirements, in cooperation with the GHC Digital Services Team and wider organisational teams. To use and champion new technologies and equipment in the delivery of digital development. To work in collaboration with non-IT Digital development colleagues to deliver an effective service. Analysing the IT incident management system for trends of issues that are being logged and identify whether solutions could be put in place to support this either from a digital tool perspective or from further training or digital guides. Ensuring current hardware and equipment is fit for purpose. Ensure successful User Experience (UX) integrations of various products, tools and services implemented across the wider GHC Digital Services Team. Specifying, recommending and advising on the use of Microsoft applications, providing suitable documentation and demonstrations, whilst supporting the important balance between a secure and innovative organisation. Specifying and advising on the purchase and installation of new digital technologies, providing suitable documentation, and adhering to budgetary constraints e.g. Licensing, AV equipment. Oversees the management of all digital signage systems and hardware across the organisation. Working directly with the GHC Communications Team to ensure all digital development activities align with corporate messaging e.g Digital Signage. Working directly with users designing and implementing solutions using standard methodology to create repeatable, on time, on quality UX integration implementations. Follow up post project activities to ensure that business as usual handover processes are operating effectively. Identify, develop, and agree processes and procedures in support of service improvement and opportunities for innovation that remove elements of inefficiency or duplication. Ensure timely publication of information, administer consultations, discussions, surveys or audits and follow up where necessary. Investigate and research new digital solutions to fit business needs and enhance current processes and solutions. Present papers to appropriate Groups on solutions investigated for funding decisions by the business. Ensure any relevant Investigations are undertaken into digital problems and determine solutions that will support users to work seamlessly. Conduct robust user testing processes and report results to the wider department and organisation where required. The development of reporting and analytics using Microsoft SQL server or another recognised database technologies and database manipulation language. Oversee the setup, growth and ongoing management of the Digital Champions programme and network. Implement user led experience groups to perform complete testing of applications, solutions and digital change. Work with the IT Systems Management Team to present digital developments to groups of staff and train users in the use of applications developed. Manage the planning, improvement and delivery of Digital systems, and web services to provide secure, accurate information that will support and enable efficient and effective patient care. Scope user requirements to ensure specification and design meet the overall organisational objectives and expectations. Provide technical expert understanding of digital technologies. Lead and participate in local and regional meetings and events, as appropriate or other activities relevant to the role. To participate in managerial supervision within the requirements of GHC Trust policy. Undertaking other duties appropriate to the post as requested by his/her senior managers.